Appointments, renewals, forms, private clinic fees: it answers your patients 24/7, in Quebec French or English, while your team welcomes the patients in front of them. It never gives medical advice.
From the moment you open, a medical clinic gets the same calls over and over while the waiting room fills up. Zenicall knows them and handles them by your rules, with your clinic’s information.
Preferred physician or NP, general reason for the visit, availability: in your EMR once integration is configured, otherwise as a complete request. Booked on Rendez-vous santé Québec? It explains how to cancel online.
“Are you open?” “Are you taking new patients?” It explains how your clinic works and, for anyone without a family doctor, the Primary Care Access Point (GAP), online or at 811, option 3.
Medications, pharmacy, treating physician: the request reaches your team complete. It never confirms a renewal: the physician decides.
Disability insurance, SAAQ medical report, CNESST certificate, return to work, sick note: it notes the request and gives your turnaround times and fees. It never comments on eligibility.
Consultation price, form or missed-appointment fees, receipts for insurance: it explains them exactly as you wrote them, never commenting on reimbursement.
It understands Quebec French, asks the caller to repeat a medication name when unsure and answers in the patient’s language, even if they switch mid-call.
Every call becomes a clear summary, by email or in your EMR once integration is configured: who called, why, for which professional and what to do next. The transcript and recording stay available, on our servers in Canada.
To do: forward the request to Dr. Morin, then call the patient back one afternoon if an appointment is needed.
These are the calls that matter most. It assesses nothing: it listens to what the caller describes and directs them to the right place, per your instructions.
Chest pain, trouble breathing, loss of consciousness, signs of stroke, heavy bleeding, distress: it recognizes the words that call for quick action. It never performs a clinical assessment.
Immediate danger: 911 or the emergency room. Health advice when the clinic is closed: Info-Santé at 811, option 1. Psychosocial distress: Info-Social at 811, option 2.
Priority message to the medical team, a callback at opening or a transfer during office hours if you set it up: you choose, depending on the time.
One medical secretary, several lines, a full waiting room: every clinic knows that morning. What official sources say:
12,605
physicians registered with the Collège des médecins hold a family medicine certificate (March 31, 2025). Their patients call for an appointment, a renewal or a form.
561
general practitioners practise outside the public plan, or 5.51% of those eligible (February 2025). Their private clinics also have to explain consultation prices and issue receipts.
24/7
365 days a year: Info-Santé answers at 811 when your clinic is closed. Your receptionist knows how to direct patients there, per your instructions.
Sources: Collège des médecins du Québec, 2024-2025 annual report, p. 120 (in French); Brief to the Conseil des ministres, March 20, 2025 (Bill 83, table 1, in French); Québec.ca, Info-Santé 811 (in French)
Nathalie has been a medical secretary for fifteen years at a private clinic with four physicians. She knows patients by their first names, and what she loves is welcoming them.
On Monday mornings, though, all three lines are blinking before she has even turned on her computer. In front of her, a patient waits with her health insurance card; on the phone, someone wants to know how much an insurance form costs.
She thinks back to the woman who called on a Tuesday at 12:15 p.m., with the front desk closed for lunch. She wanted an appointment for a checkup. When Nathalie called back, she had booked somewhere else.
That evening, facing the list of messages, she asked herself: what if every call got an answer, without leaving the patient in front of her waiting?
With these 32 hours freed every month, your clinic could:
Several AI receptionists target medical clinics. Here is what sets us apart, without empty promises.
It takes the message, books, directs callers to 911, the emergency room, 811 or the GAP per your instructions, and transfers. Clinical decisions always stay with your team.
Custom integration with your EMR, TELUS Health, Ofys, MYLE (Medfar), Omnimed or another, configured during onboarding. You keep your tools; it fits in alongside them.
Fees, cancellation policy, missed-appointment charges, receipts: it answers in your words. It never says whether a fee is reimbursed.
Rendez-vous santé Québec, the GAP at 811, option 3, Info-Santé and Info-Social: it knows where to direct a patient your clinic cannot take.
$200 or $340 a month, minutes included, with the setup fee published too. Up and running in 24 to 48 hours, and you can stop anytime.
Servers and recordings in Canada, designed for Law 25, practices aligned with HIPAA, PIA available on request. No badges, no absolute promises.
Compare AI receptionists in Quebec →Zenicall also answers for NP, physiotherapy and other clinics →
Cheaper than a secretary position, more responsive than an automated switchboard.
Your clinic is starting to miss calls and wants to answer them without hiring staff.
You handle high call volume, several practitioners or several clinics.
+ $350 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training)
Tell us how your clinic’s calls are handled today. We set up a receptionist with your clinic’s name, hours and services, and you call it yourself, free of charge.
We reply the next business day. No commitment.
Yes. When your line would be busy, at opening or after lunch, it takes every call. Requests reach your team as summaries, and your secretary handles them in order, with no voicemail to clear.
No, by design. It does not assess how urgent a health problem is, makes no diagnosis and never shares test results. It is not a scribe either: it answers the phone and writes no clinical notes. Medical questions are noted for your team, with context.
Yes, through custom integration with your EMR, TELUS Health, Ofys, MYLE (Medfar), Omnimed or another, configured during onboarding. Without integration, it takes a complete request and your team confirms the appointment. It never promises a slot that is not free.
It follows your instructions: if you are taking new patients, it notes the request; if not, it explains the Primary Care Access Point (GAP), where people register online or at 811, option 3.
It explains that an appointment booked on Rendez-vous santé Québec is cancelled on the platform, and one booked with the clinic is cancelled with the clinic. If you use Bonjour-santé, Clic Santé or your own website for walk-ins, it tells patients where and when slots are released.
Yes. It notes the medications, the pharmacy and the treating physician, then forwards the request to your team. It never confirms a renewal or gives a turnaround time you have not provided: the physician decides.
Yes, exactly as you wrote them: consultation price, fees for forms, file copies or missed appointments, receipts for insurance. It never says whether a fee is allowed or reimbursed, and never quotes an amount you have not given it.
It notes the type of form and what you ask it to collect: file or claim number, date of the incident, employer or insurer. It gives your turnaround times and fees. It never comments on whether a claim is eligible: your team handles that.
Based on what the caller describes (chest pain, trouble breathing, signs of stroke, heavy bleeding), it directs them to 911 or the emergency room, then flags the call as a priority for your team. For health advice when the clinic is closed, it points to Info-Santé at 811, option 1, per your instructions.
Yes. It understands Quebec French and answers in the patient’s language, even if they switch mid-call. When unsure about a name or a medication, it asks the caller to repeat rather than guess.
Zenicall is designed for Law 25, with practices aligned with HIPAA. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your clinic remains responsible for its patients’ information; Zenicall acts as a service provider.
It replaces no one: it takes the calls your team cannot take. You choose when it answers: all the time, only when the line is busy, over lunch, in the evening and on weekends.
Between 24 and 48 hours, remotely. We configure your hours, physicians and NPs, how your walk-in clinic works, your fees, your instructions for renewals and forms, and what must always go to the medical team with you.
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Yes. When your line would be busy, at opening or after lunch, it takes every call. Requests reach your team as summaries, and your secretary handles them in order, with no voicemail to clear.
No, by design. It does not assess how urgent a health problem is, makes no diagnosis and never shares test results. It is not a scribe either: it answers the phone and writes no clinical notes. Medical questions are noted for your team, with context.
Yes, through custom integration with your EMR, TELUS Health, Ofys, MYLE (Medfar), Omnimed or another, configured during onboarding. Without integration, it takes a complete request and your team confirms the appointment. It never promises a slot that is not free.
It follows your instructions: if you are taking new patients, it notes the request; if not, it explains the Primary Care Access Point (GAP), where people register online or at 811, option 3.
It explains that an appointment booked on Rendez-vous santé Québec is cancelled on the platform, and one booked with the clinic is cancelled with the clinic. If you use Bonjour-santé, Clic Santé or your own website for walk-ins, it tells patients where and when slots are released.
Yes. It notes the medications, the pharmacy and the treating physician, then forwards the request to your team. It never confirms a renewal or gives a turnaround time you have not provided: the physician decides.
Yes, exactly as you wrote them: consultation price, fees for forms, file copies or missed appointments, receipts for insurance. It never says whether a fee is allowed or reimbursed, and never quotes an amount you have not given it.
It notes the type of form and what you ask it to collect: file or claim number, date of the incident, employer or insurer. It gives your turnaround times and fees. It never comments on whether a claim is eligible: your team handles that.
Based on what the caller describes (chest pain, trouble breathing, signs of stroke, heavy bleeding), it directs them to 911 or the emergency room, then flags the call as a priority for your team. For health advice when the clinic is closed, it points to Info-Santé at 811, option 1, per your instructions.
Yes. It understands Quebec French and answers in the patient’s language, even if they switch mid-call. When unsure about a name or a medication, it asks the caller to repeat rather than guess.
Zenicall is designed for Law 25, with practices aligned with HIPAA. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your clinic remains responsible for its patients’ information; Zenicall acts as a service provider.
It replaces no one: it takes the calls your team cannot take. You choose when it answers: all the time, only when the line is busy, over lunch, in the evening and on weekends.
Between 24 and 48 hours, remotely. We configure your hours, physicians and NPs, how your walk-in clinic works, your fees, your instructions for renewals and forms, and what must always go to the medical team with you.
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
