Dental emergencies
Severe pain, swelling, a broken or knocked-out tooth: the call is flagged urgent and follows your protocol. It never gives clinical advice.
AI receptionist for dental practices
AI dental receptionist: the voice agent that picks up while you treat.
It answers your patients 24/7, in Quebec French or English: emergencies, new patients, appointments, insurance questions. Your team stays chairside.
Built for Law 25 HIPAA-aligned practices Servers and recordings in Canada Encrypted data
What your AI receptionist handles for your patients
Week after week, a dental clinic gets the same kinds of calls. Zenicall, a bilingual AI voice agent, knows them and handles them by your rules, with your clinic’s information.
New patients
Name, contact details, reason for the visit, insurance: your team gets a complete record, ready for a callback.
Appointments
Booking, rescheduling or cancelling, at any hour: in your software once integration is configured, or as a complete request your team confirms.
RAMQ, CDCP and insurance
It explains what you accept — CDCP, RAMQ for children under 10, group insurance — without ever confirming a patient’s coverage.
Everyday questions
Hours, address, parking, cleanings with the hygienist, how to prepare for a visit. What it doesn’t know, it notes for your team.
In Quebec French or English
It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
What your team receives after every call
Every call becomes a clear summary, by email or in your management tool: who called, why, how urgent it is and what to do next. The transcript and recording stay available, on our servers in Canada.
- Emergencies at the top, impossible to miss
- Callback number confirmed with the patient
- An online dashboard, available on request
Call on Tuesday, 9:14 p.m.Urgent
- Patient
- Marc Tremblay · new patient
- Callback
- 514 555-0142
- Reason
- Molar pain since yesterday, cheek slightly swollen
- Pain
- 8 out of 10
- Insurance
- Group insurance
- Language
- French
To do: call back at opening, 8 a.m., for the first emergency slot.
A dental emergency in the evening or on the weekend?
It is often the call that matters most, and the one that comes when no one can answer. Here is what happens.
It recognizes the emergency
From what the patient describes: severe pain, swelling, bleeding, a broken or knocked-out tooth.
It follows your protocol
Transfer to the dentist on call, priority message or a callback at opening: you choose, depending on the time.
It keeps the patient safe
If the patient describes an immediate danger, it directs them to 911, per your instructions. It never diagnoses.
Every missed call
is a patient who goes elsewhere.
Julie is a coordinator at a dental clinic. What she loves is welcoming people: putting at ease the patient who walks in with a clenched jaw. Yet her days often come down to chasing the phone.
Between seating two patients, she juggles confirmations, rescheduling, and calls ringing into the void while she is chairside.
She thinks back to the man who called on a Friday afternoon with a raging toothache. Nobody picked up. By Monday he had found another clinic — and he never came back.
That evening, facing a full voicemail box, she asked herself: what if no call ever went unanswered again?
Calculate the time you get back (move the slider)
With these 32 hours freed up each month, your clinic could:
- Welcome every patient without interruption.
- Take appointment requests, even during treatment.
- Never let an emergency ring into the void again.
32 hours freed per month
Why choose Zenicall for your dental clinic
Several AI receptionists target dentists. Here is what sets us apart, without empty promises.
Published pricing, no contract
$200 or $340 a month, minutes included, with the setup fee published too. You know the price before the demo, and you can stop anytime.
Your data, explained plainly
Servers and recordings in Canada, AI providers bound by data processing agreements, PIA available on request. No absolute promises.
Backup, not a replacement
It takes calls during treatment, breaks and after hours. Your team keeps welcoming the patients in front of them.
Custom integration
Configured during onboarding with your practice management software: Dentitek, Progident, ClearDent, Dentrix, Open Dental or another.
Compare AI receptionists in Quebec →Zenicall also answers for nurse practitioner clinics →
Your practice software
Custom integration, configured during onboarding with your clinic’s software.
Compare before choosing
We also say where other solutions do better than us.
Our latest articles
Tips and resources to optimize your dental practice
Quebec Law 25 and Dental Practices: What You Need to Know in 2026
Quebec's Law 25 imposes strict obligations on dental practices regarding personal information protection. Here's what you need to do — and how to stay compliant without adding administrative burden.
5 Proven Strategies to Reduce Missed Calls at Your Dental Practice
Every missed call is a lost patient. Here are 5 concrete strategies Quebec dental practices use to stop missing calls — and how to implement them starting this week.
AI vs Human Receptionist: Which Is Right for Your Quebec Dental Practice?
Does AI really replace your dental receptionist? Neither option is perfect alone — discover the hybrid model transforming Quebec dental practices in 2026.
Clear & no-surprise pricing
Cheaper than a secretary position, more responsive than an automated switchboard.
STARTER
Your clinic is starting to miss calls and wants to answer them without hiring staff.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou handle high call volume, several practitioners or several clinics.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $495 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training). Custom integration with your management software: from $1,000, quoted separately.
Request a demo
Tell us in a few words how your calls are handled today.
We reply the next business day. No commitment.
Frequently Asked Questions
What happens if a call is urgent?
Zenicall recognizes dental emergencies (acute pain, trauma) and immediately transfers the call to your emergency number or leaves a priority message. You control the transfer level.
Does Zenicall work with my dental software?
Yes. Integration with your practice management software — Dentitek, Progident, ClearDent, Dentrix, Open Dental or another — is custom-built and configured during onboarding, with no work on your side. If you prefer to start without integration, every request reaches your team complete and ready to enter.
Can Zenicall answer questions about RAMQ, the CDCP and insurance?
Yes, based on what you tell it: whether your clinic accepts the Canadian Dental Care Plan (CDCP), what RAMQ covers for children under 10, how you bill group insurance. It never confirms a patient's coverage: it notes the question and the insurer so your team can check.
Can I customize what Zenicall says?
Absolutely. You define the tone, standard responses, emergencies, triage instructions. Zenicall adapts to your practice — warm tone, protocols, dentist names.
Is my data secure?
Yes. Our servers and your recordings are in Canada. The AI providers that process calls in real time are bound by signed data processing agreements and covered by a privacy impact assessment (PIA), in line with Quebec's Law 25. Your data is not used to train AI. It is encrypted in transit and at rest, and you retain full ownership of it.
How long does it take to set up Zenicall?
Between 24 and 48 hours. Everything is done remotely. You are guided by a dedicated advisor who configures Zenicall for your dental practice.
Can Zenicall book appointments in my calendar?
Yes, once integration with your software is configured during onboarding: it checks your availability and books the appointment. Without integration, it takes a complete request (patient, reason, preferred times) that your team confirms. If a slot can't be booked, the request goes to your team.
Can Zenicall handle calls in English too?
Yes, Zenicall is fully bilingual in French and English. The assistant automatically detects the patient's language and responds in the same language. Ideal for dental practices that serve English-speaking patients in Quebec.
What is the difference between an AI voice agent like Zenicall and an answering machine?
An answering machine records a message and waits for you to call back. Zenicall is an AI voice agent: it takes the call, understands the patient's request, books the appointment in your calendar, recognizes emergencies according to your protocol and sends a summary to your team. It is an active receptionist, not a simple answering machine.
Will my patients know they are talking to an AI?
Zenicall has a natural and fluent voice, but we always recommend transparency. Zenicall can introduce itself as 'the AI receptionist of [practice name]'. Law 25 encourages transparency about the use of AI in communications.
How does Zenicall handle dental emergencies after hours?
Zenicall identifies emergency keywords (acute pain, trauma, abscess, fracture) and activates the emergency protocol you have defined: transfer to your on-call number, SMS alert to your on-call dentist, or priority voicemail. You retain full control of the protocol.
Can I listen to call recordings?
Yes. Every call is recorded and transcribed, and recordings are stored securely in Canada. Your team receives a summary of every call, with the actions taken, by email or in your management software. An online dashboard is also available on request.
Does Zenicall work if my calendar is full?
Yes. Zenicall tells the patient the calendar is full, notes what they want (waiting list, callback if there is a cancellation, or the next open slot) and passes the request to your team. You decide what it offers.
How much does it cost? Is there a long-term contract?
Zenicall starts at $200 CAD/month. No commitment: you can stop whenever you want. You start with a free personalized demo, pay only at go-live, and get a 30-day money-back guarantee.
Can Zenicall send appointment reminders?
Zenicall answers patients who call to confirm, move or cancel an appointment, at any hour, and flags the freed slot to your team. Reminders sent before appointments stay with your practice management software; tell us during the demo if you want to go further.
What happens if Zenicall does not understand a patient?
If Zenicall is not confident it understood the request after two attempts, it transfers the call to your receptionist or takes the patient's number for a callback. No patient is left without a response.
Does Zenicall work outside my office hours?
Yes. Zenicall is available 24/7. Outside office hours, it handles calls according to a scenario you configure: dental emergency message, redirection to your emergency line, or message taking for a callback the next day.
How does Zenicall fit with my current team?
Zenicall complements your team — it does not replace it. It handles repetitive calls (appointments, information, simple emergencies) so your staff can focus on patients present in the waiting room.
Can Zenicall handle a practice with multiple dentists?
Yes. You can configure separate calendars per dentist, with availability, specialties (e.g. orthodontics, implantology), and personalized emergency protocols for each practitioner.
Zenicall recognizes dental emergencies (acute pain, trauma) and immediately transfers the call to your emergency number or leaves a priority message. You control the transfer level.
Yes. Integration with your practice management software — Dentitek, Progident, ClearDent, Dentrix, Open Dental or another — is custom-built and configured during onboarding, with no work on your side. If you prefer to start without integration, every request reaches your team complete and ready to enter.
Yes, based on what you tell it: whether your clinic accepts the Canadian Dental Care Plan (CDCP), what RAMQ covers for children under 10, how you bill group insurance. It never confirms a patient's coverage: it notes the question and the insurer so your team can check.
Absolutely. You define the tone, standard responses, emergencies, triage instructions. Zenicall adapts to your practice — warm tone, protocols, dentist names.
Yes. Our servers and your recordings are in Canada. The AI providers that process calls in real time are bound by signed data processing agreements and covered by a privacy impact assessment (PIA), in line with Quebec's Law 25. Your data is not used to train AI. It is encrypted in transit and at rest, and you retain full ownership of it.
Between 24 and 48 hours. Everything is done remotely. You are guided by a dedicated advisor who configures Zenicall for your dental practice.
Yes, once integration with your software is configured during onboarding: it checks your availability and books the appointment. Without integration, it takes a complete request (patient, reason, preferred times) that your team confirms. If a slot can't be booked, the request goes to your team.
Yes, Zenicall is fully bilingual in French and English. The assistant automatically detects the patient's language and responds in the same language. Ideal for dental practices that serve English-speaking patients in Quebec.
An answering machine records a message and waits for you to call back. Zenicall is an AI voice agent: it takes the call, understands the patient's request, books the appointment in your calendar, recognizes emergencies according to your protocol and sends a summary to your team. It is an active receptionist, not a simple answering machine.
Zenicall has a natural and fluent voice, but we always recommend transparency. Zenicall can introduce itself as 'the AI receptionist of [practice name]'. Law 25 encourages transparency about the use of AI in communications.
Zenicall identifies emergency keywords (acute pain, trauma, abscess, fracture) and activates the emergency protocol you have defined: transfer to your on-call number, SMS alert to your on-call dentist, or priority voicemail. You retain full control of the protocol.
Yes. Every call is recorded and transcribed, and recordings are stored securely in Canada. Your team receives a summary of every call, with the actions taken, by email or in your management software. An online dashboard is also available on request.
Yes. Zenicall tells the patient the calendar is full, notes what they want (waiting list, callback if there is a cancellation, or the next open slot) and passes the request to your team. You decide what it offers.
Zenicall starts at $200 CAD/month. No commitment: you can stop whenever you want. You start with a free personalized demo, pay only at go-live, and get a 30-day money-back guarantee.
Zenicall answers patients who call to confirm, move or cancel an appointment, at any hour, and flags the freed slot to your team. Reminders sent before appointments stay with your practice management software; tell us during the demo if you want to go further.
If Zenicall is not confident it understood the request after two attempts, it transfers the call to your receptionist or takes the patient's number for a callback. No patient is left without a response.
Yes. Zenicall is available 24/7. Outside office hours, it handles calls according to a scenario you configure: dental emergency message, redirection to your emergency line, or message taking for a callback the next day.
Zenicall complements your team — it does not replace it. It handles repetitive calls (appointments, information, simple emergencies) so your staff can focus on patients present in the waiting room.
Yes. You can configure separate calendars per dentist, with availability, specialties (e.g. orthodontics, implantology), and personalized emergency protocols for each practitioner.
Stay in control and drive your performance.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
