Consultation requests
Who it is for (adult, couple, child, teen), in general terms, in person or remote, availability, payer: only what you choose, without asking anyone to tell their story.
AI receptionist for psychology clinics
The AI receptionist that answers your psychology clinic’s phone, even during sessions.
Consultation requests, waiting lists, cancellations, EAP, IVAC and SAAQ: it answers discreetly 24/7, in Quebec French or English, while your clinicians are in session. It never gives clinical advice.
Built for Law 25 HIPAA-aligned practices Servers and recordings in Canada Encrypted data
What your AI receptionist handles for your psychology clinic
When you’re in session, you don’t pick up. Yet a first request often comes after weeks of hesitation. Zenicall takes these calls by your rules, with your clinic’s information.
Your waiting list
It gives the wait times you provide, adds the person to the list and takes follow-up calls. It never promises a spot or a date.
EAP, IVAC, SAAQ and CNESST
Program name and authorized sessions, claim or file number, prescription for the SAAQ: it notes it. It never comments on whether a claim is eligible.
Cancellations, changes and receipts
Tomorrow’s session that no longer works, your cancellation policy, the receipt for insurance: it answers with your instructions, and the freed slot is flagged.
The right clinician
Psychologist or psychotherapist, neuropsychology, children, couples, assessments, remote sessions: it routes by your services and each person’s schedule.
Discretion, set up in advance
It never confirms to a third party that someone is a client. Summaries go only to the people you designate, and the reason for the call can stay out of them.
What your team receives after every call
Every call becomes a clear summary, sent only to the people you designate, by email or in your practice management software: who called, for whom, which payer and what to do next. The transcript and recording stay available, on our servers in Canada.
- The payer (EAP, IVAC, SAAQ, CNESST, private) from the very first call
- Callback number confirmed with the caller
- The reason in general terms, or none at all if you prefer
Call on Thursday, 7:40 p.m.New
- Client
- Julie Gagnon · first request
- Callback
- 514 555-0147
- For
- Herself, adult
- Need
- Work-related anxiety
- Payer
- EAP through her employer · 6 sessions authorized, file number noted
- Format
- Remote preferred
- Availability
- Evenings, after 6 p.m.
To do: add to the waiting list for remote evening sessions and confirm the wait time given.
Someone in distress? It directs them, without assessing
As the Order points out, psychologists in private practice are not available to respond to a crisis that needs immediate help. The assistant does not assess it either. It gives the right line right away.
If the caller mentions it
Suicide, danger to themselves or someone else, distress: as soon as the caller mentions it, the assistant changes priority. It asks no assessment questions.
It gives the right line
Immediate danger: 911. Suicidal thoughts: 1-866-APPELLE (1-866-277-3553), 24/7, or text 535353; 9-8-8 also leads there. Distress without immediate danger: Info-Social at 811, option 2.
It follows your protocol
The call is flagged to you as a priority, following instructions written with you and checked before going live: a message to the clinician, a callback or a transfer, depending on the time.
When you’re in session, you can’t answer
A session lasts 50 minutes, and the phone rings during that time. Waiting lists are long, and every follow-up is a call. What official sources say:
3,849
psychologists work in private practice only in Quebec, out of 9,419 members of the Order. In session, none of them can pick up.
30%
only of psychologists surveyed by the Order can take on a new client within 30 days. A waiting list means calls, too.
$115
at most per treatment: what the SAAQ reimburses, with a prescription from a physician or NP. The psychologist fills out the claim.
Sources: OPQ, 2023-2024 annual report (members as of March 31, 2024; 2023 survey; in French); SAAQ, psychology (updated December 29, 2025)
Every call during a session
is a request for help left waiting.
Catherine is a psychologist who runs a small clinic of four clinicians. What she loves is the trust that builds, session after session. Yet her days often end in front of a list of messages.
Between two clients, she has ten minutes. She returns a cancellation, explains what an insurance receipt includes, answers a waiting-list follow-up, while the next client waits in the lobby.
She thinks back to the man who called on a Sunday evening without leaving a message. On Tuesday he called again: it had taken him weeks to make up his mind to dial the number.
That evening, facing her voicemail, she asked herself: what if every call got an answer, without interrupting a session?
Calculate the time you get back (move the slider)
With these 32 hours freed every month, your clinic could:
- Hold sessions without being interrupted by the phone.
- Give a cancelled slot to someone on the waiting list.
- Receive every consultation request complete, even on a Sunday evening.
32 hours freed per month
Why choose Zenicall for your psychology clinic
Few AI receptionists really speak to Quebec psychology clinics. Here is what sets us apart, without empty promises.
Quebec’s own help lines
911, 1-866-APPELLE, Info-Social 811: the right local lines, not a U.S. number. It directs without assessing, and the call is flagged to you as a priority.
Published pricing, no contract
$200 or $340 a month, minutes included, with the setup fee published too. You know the price before the demo, and you can stop anytime.
Your data, explained plainly
Servers and recordings in Canada, designed for Law 25, PIA available on request. Your clinic chooses what is noted and who receives it. No absolute promises.
Custom integration
Configured during onboarding with your practice management software: Jane, Owl Practice, Colib, GoRendezvous or another.
Compare AI receptionists in Quebec →Zenicall also answers for physiotherapy, occupational therapy and other clinics →
Clear & no-surprise pricing
Cheaper than a secretary position, more responsive than an automated switchboard.
STARTER
Your clinic is starting to miss calls and wants to answer them without hiring staff.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou handle high call volume, several practitioners or several clinics.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $350 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training)
Request a demo for your psychology clinic
Tell us how your clinic’s calls are handled today. We set up a receptionist with your clinic’s name, hours and services, and you call it yourself, free of charge.
We reply the next business day. No commitment.
Frequently asked questions about the AI receptionist for psychology clinics
What does it do if someone calls in crisis?
If the caller mentions suicide, danger or distress, the assistant immediately gives them 911 for immediate danger, or 1-866-APPELLE (1-866-277-3553), and the call is flagged to you as a priority. For distress without immediate danger, it can point to Info-Social at 811, option 2. It performs no assessment. The instructions are written with you and checked before going live.
Does it confirm to anyone that a person is a client of ours?
No. A parent, partner, employer or insurer who calls gets no confirmation. It takes their message and contact details, and your team decides what to do by your rules.
What information does it take on a first request?
Only what you choose: who it is for (adult, couple, child, teen), the need in general terms, in person or remote, availability and the payer (private, EAP, IVAC, SAAQ, CNESST). It does not ask the person to tell their story. If you prefer, the reason stays out of the summary.
Can it manage our waiting list?
Yes, per your instructions. It gives the wait time you provide, adds the person with their availability and takes follow-up calls from people already on the list. It never promises a spot or a date: your team confirms.
Does it take EAP, IVAC, SAAQ or CNESST files?
It notes what your team needs: the assistance program and authorized sessions, the IVAC claim number and any authorization, the file number and a prescription from a physician or NP for the SAAQ, the CNESST file number. It never comments on whether a claim is eligible.
Will my clients be comfortable talking to an AI?
It speaks calmly, without rushing, and introduces itself as your clinic’s virtual assistant. Someone who would rather talk to a person can leave their details for a callback, or be transferred depending on your setup.
Can it give advice or recommend an approach?
No, by design. It gives no clinical or psychological advice and does not say which kind of therapy is right. It presents your services in your words and notes clinical questions for the clinician, who calls back.
How much does a session cost? Is it covered?
It answers with your fees and instructions. It can explain what your receipt includes and invite the person to check their coverage with their insurer, without ever promising a reimbursement. For RAMQ or tax credits, it sticks to what you tell it.
Does it handle last-minute cancellations?
Yes, at any hour. It takes the cancellation, reminds the caller of your cancellation policy if you wish and flags the freed slot, so your team can give it to someone on the waiting list.
Does it work with Jane, Owl Practice, Colib or GoRendezvous?
Yes, through a custom integration, configured during onboarding: Jane, Owl Practice, Colib, GoRendezvous or other software. Without integration, it takes a complete request and your team confirms the slot.
Does it answer in French and English?
Yes. It understands Quebec French and answers in the caller’s language, even if they switch mid-call.
Where is our data? Is it suited to Quebec’s Law 25?
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and a privacy impact assessment (PIA) is available on request. You choose what is noted and who receives the summaries. Your clinic remains responsible for its clients’ information; Zenicall acts as a service provider.
How long does setup take?
Between 24 and 48 hours, remotely. We configure your hours, your clinicians and their services, your waiting list, your cancellation policy, your payer instructions and your protocol for distress calls with you.
How much does it cost?
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
If the caller mentions suicide, danger or distress, the assistant immediately gives them 911 for immediate danger, or 1-866-APPELLE (1-866-277-3553), and the call is flagged to you as a priority. For distress without immediate danger, it can point to Info-Social at 811, option 2. It performs no assessment. The instructions are written with you and checked before going live.
No. A parent, partner, employer or insurer who calls gets no confirmation. It takes their message and contact details, and your team decides what to do by your rules.
Only what you choose: who it is for (adult, couple, child, teen), the need in general terms, in person or remote, availability and the payer (private, EAP, IVAC, SAAQ, CNESST). It does not ask the person to tell their story. If you prefer, the reason stays out of the summary.
Yes, per your instructions. It gives the wait time you provide, adds the person with their availability and takes follow-up calls from people already on the list. It never promises a spot or a date: your team confirms.
It notes what your team needs: the assistance program and authorized sessions, the IVAC claim number and any authorization, the file number and a prescription from a physician or NP for the SAAQ, the CNESST file number. It never comments on whether a claim is eligible.
It speaks calmly, without rushing, and introduces itself as your clinic’s virtual assistant. Someone who would rather talk to a person can leave their details for a callback, or be transferred depending on your setup.
No, by design. It gives no clinical or psychological advice and does not say which kind of therapy is right. It presents your services in your words and notes clinical questions for the clinician, who calls back.
It answers with your fees and instructions. It can explain what your receipt includes and invite the person to check their coverage with their insurer, without ever promising a reimbursement. For RAMQ or tax credits, it sticks to what you tell it.
Yes, at any hour. It takes the cancellation, reminds the caller of your cancellation policy if you wish and flags the freed slot, so your team can give it to someone on the waiting list.
Yes, through a custom integration, configured during onboarding: Jane, Owl Practice, Colib, GoRendezvous or other software. Without integration, it takes a complete request and your team confirms the slot.
Yes. It understands Quebec French and answers in the caller’s language, even if they switch mid-call.
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and a privacy impact assessment (PIA) is available on request. You choose what is noted and who receives the summaries. Your clinic remains responsible for its clients’ information; Zenicall acts as a service provider.
Between 24 and 48 hours, remotely. We configure your hours, your clinicians and their services, your waiting list, your cancellation policy, your payer instructions and your protocol for distress calls with you.
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Zenicall for other disciplines
Stay in control and drive your performance.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
