The flooded basement at 2 a.m.
A customer whose basement is flooding won't wait until morning. If they reach voicemail, they call the next plumber on the list.
AI receptionist for plumbers You're under the sink. Zenicall answers the phone.
Zenicall answers your calls while you're on the job. It screens emergencies by your rules, collects the essential details and can transfer the call or book an appointment.
You stay on the job. Zenicall handles the call.
- Answers 24/7
- Emergencies handled by your rules
- English and Quebec French
Built for Law 25 Servers and recordings in Canada Encrypted data
What is an AI receptionist for plumbers?
An AI receptionist for plumbers answers a plumbing company's phone when nobody can pick up. Zenicall answers 24/7 in English and Quebec French, assesses the urgency based on rules set with you, transfers emergencies to whoever is on call and logs every other request. Every call reaches you as a summary, with its transcript, by email or in your management software.
Estimate your lost revenue
CAD
8missed calls per week
3,031 CAD in lost jobs every month
Hear Julie handle a plumbing emergency
A winter evening, office closed: a customer calls because their water heater is leaking in the basement. In under two minutes, the assistant gives the safety instruction, takes the name, address and number, quotes the pre-approved replacement price and passes the emergency to the team.
The call is in Quebec French, with French subtitles. Demo call: the customer is simulated, the answers are the assistant's own. The company name, address, number and prices are fictitious; for your business, the assistant follows your rules and your rates.
Read the call transcript (in French)
- Julie Plomberie Démo, bonjour! Je suis Julie, l'assistante virtuelle. Cet appel peut être enregistré. Comment je peux vous aider?
- Client Oui bonjour… écoutez, j'ai un problème. Mon chauffe-eau coule dans le sous-sol, y'a de l'eau à terre.
- Julie Ah non… Si c'est sans danger, fermez la valve d'eau froide du chauffe-eau et ne tirez plus d'eau chaude, et surtout, ne marchez pas dans l'eau près de l'électricité.
- Client OK, attendez… C'est bon, j'ai fermé la valve pis j'ai coupé le breaker.
- Julie Bon, c'est déjà ça. Pour que l'équipe puisse vous rappeler, c'est à quel nom?
- Client C'est au nom de Marc Tremblay.
- Julie Merci. C'est à quelle adresse le problème?
- Client C'est au 2150, rue des Érables, à Charlesbourg.
- Julie J'ai noté le 2150, rue des Érables, à Charlesbourg. C'est bien ça?
- Client Oui, c'est exactement ça. Pis ça va me coûter combien, remplacer ça?
- Julie Pour l'installation de chauffe-eau, c'est mille quarante-huit dollars pour un quarante gallons, et mille cent cinquante-sept pour un soixante gallons, plus taxes. L'équipe vous confirme ce qui est compris. Pour que l'équipe vous rappelle, est-ce que le quatre un huit — cinq cinq cinq — zéro un quatre deux est le bon numéro?
- Client Oui, c'est le bon numéro, vous pouvez me rappeler là-dessus.
- Julie Donc, votre chauffe-eau coule, l'eau est fermée, à Charlesbourg. C'est noté, je transmets l'urgence à l'équipe. Elle vous rappelle à ce numéro-là.
- Client Parfait. Merci beaucoup, bonne soirée!
- Julie Merci d'avoir appelé Plomberie Démo. Bonne fin de journée à vous aussi.
The missed calls that cost you jobs
A plumbing company mostly misses calls in four situations, and each one can cost it a job.
The phone that rings while you're under a sink
Hands in a drain or on a water heater, you can't answer. By the time you've wiped your hands, the customer may already have called someone else.
Evenings and weekends
Emergencies don't wait for office hours. Paying someone to answer overnight is expensive; so is letting the phone ring.
Quote requests buried under emergencies
A bathroom renovation and a leaky faucet come in on the same line. Without triage, the most profitable requests get lost in the pile.
You decide what's urgent. Zenicall applies your rules.
Before going live, you define with Zenicall how each type of call should be handled: emergency, price request, quote, appointment or out-of-area call. Zenicall follows your instructions without making up prices, availability or priorities.
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Active water leak
- Collect the address and details
- Apply the urgency level you defined
- Transfer to the on-call number if planned
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Clogged drain
- Collect the useful information
- Pass the request on for scheduling
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Price request
- Give only the information and rates your company has pre-approved
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Out-of-area customer
- Inform the customer using the message the plumber defined
- Customer
- Michel Tremblay
- Issue
- Active leak under the sink
- Priority
- Urgent based on your criteria
- Action
- Call back quickly
Illustrative example. Summary, transcript and recording available depending on your setup.
Examples of plumbing calls handled by Zenicall
Three common situations, three ways your rules are applied.
Emergency — active leak
Zenicall collects the address and key details, applies your urgency criteria and transfers the call if your instructions say so.
Appointment — water heater
Zenicall collects the need and can offer or book a time slot depending on the company's setup.
Non-urgent request
Zenicall collects the useful information and tells the plumber what action to take.
Illustrative scenarios.
Who Zenicall is for
Zenicall suits plumbing companies of any size that miss calls when nobody can pick up.
The owner-operator
You're alone on the road and your cellphone is your office. Zenicall answers during your jobs, transfers only what you've defined as urgent and logs the rest for your callbacks.
The small crew with an on-call rotation
On-call duty rotates between a few plumbers. Zenicall transfers emergencies to whoever is on call according to your rules, and every non-urgent call reaches you as a summary, by email or in your management software.
The company with a dispatcher
Your dispatcher works office hours. Zenicall takes over in the evening and on weekends: emergencies transferred to whoever is on call, other requests logged for the next morning.
Voicemail, plumbing answering service or AI receptionist?
Zenicall differs from voicemail because it answers and sorts the call, and from an answering service because it applies the same rules to every call, at any hour, and leaves a full transcript.
| When a customer calls | Voicemail | Answering service | Zenicall |
|---|---|---|---|
| Answers at 2 a.m. | No, the customer leaves a message or hangs up | Depends on the plan and provider | Yes, 24/7 |
| Tells an emergency from a quote request | No | Depends on the operator's instructions | Yes, based on criteria set with you |
| Transfers the emergency to the on-call plumber | No | Depends on the plan | Yes, according to your rules |
| Answers in English and Quebec French | Not applicable | Depends on the provider | Yes, in the caller's language |
| Leaves a written summary of the call | No, you have to listen to the message | Often a short message | Yes, with the full transcript |
Where an answering service keeps the edge: a human operator can improvise in a situation no rule anticipated. Zenicall sticks to the rules set with you.
What Zenicall doesn't do
- No diagnosis: Zenicall gathers the facts, your plumber makes the call.
- No made-up prices or promised arrival times: only the rates you have pre-approved are given out.
- No substitute for emergency services: if there's danger, 911 is the number to call.
These limits are written into the rules we set with you before going live.
Law 25 and servers in Canada
Zenicall acts as a service provider: your company remains responsible for its customers' personal information, and the service is designed to fit your obligations under Quebec's Law 25.
- Call recordings and summaries hosted in Canada.
- Communications and data encrypted, in transit and at rest.
How we set the rules with you
Before going live, Zenicall sets with your company the rules that guide every call: what counts as an emergency, who is on call, what the AI receptionist may say and what it doesn't.
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You describe your calls
The kinds of calls you get, when they slip through, the areas you serve and how your on-call rotation works.
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We define together what is urgent
A concrete list: active water damage, sewer backup, no water at all… and what can wait, such as a slow drain or a quote. We also set the questions that settle it.
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You name who receives emergencies
The on-call person or people Zenicall transfers urgent calls to.
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You decide what Zenicall may say
And above all what it doesn't: no diagnosis, no arrival time, no price beyond the rates you have pre-approved.
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Go-live, then adjustments
The summary and transcript of each call show how it was handled. You tell us what should change, and we adjust the rules.
Plumbing emergencies in Quebec, season by season
Zenicall works anywhere in Quebec, since everything happens over the phone: Montreal, Laval, Longueuil, Quebec City, Lévis, Gatineau, Sherbrooke, Trois-Rivières, Saguenay or rural areas. Your rules can account for the emergencies each season brings.
Winter
Frozen pipes, a frozen water service line, water heaters failing in the cold. Calls often come early in the morning, when the customer finds there's no water.
Spring
Thaw, seepage and sump pumps that can't keep up. Basements take on water and calls pile up.
Summer
Heavy storms, sewer backups, backwater valves to check. Renovation and quote requests pile on top of emergencies.
Fall
Shutting off outdoor faucets, servicing water heaters before winter. A good time to book work, as long as the calls get answered.
How much does an AI receptionist for plumbers cost?
From $200 CAD per month, with no mandatory annual contract. No surcharge for night or weekend calls.
STARTER
You work alone or with a small team and miss calls while on the job.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Summary and transcript of every call
- Answers to frequently asked questions
- Emergencies transferred to the on-call person
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedSeveral plumbers, a rotating on-call schedule and many evening and weekend calls.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Summary and transcript of every call
- Answers to frequently asked questions
- Emergencies transferred to the on-call person
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $495 CAD one-time setup fee, including configuration of your emergency rules.
Request a demo for your plumbing company
Tell us which calls you miss: at night, on weekends, while on a job. We will let you hear how Zenicall tells an emergency apart from a quote request.
We reply the next business day. No commitment.
Frequently asked questions from plumbing companies
- What does Zenicall do when a customer calls with an emergency at night?
- Zenicall answers, asks the questions set to assess the urgency (has the water been shut off, where is the leak, since when) and transfers the call to whoever is on call according to your rules. You then receive the call summary and transcript.
- Can I decide what counts as an emergency?
- Yes. Before going live, we set with you what counts as an emergency for your company, such as a sewer backup or a frozen pipe, and what can wait, like a quote request. Zenicall follows those rules: emergencies are transferred to whoever is on call, everything else reaches you as a summary.
- Does Zenicall give prices over the phone?
- Only the ones you have pre-approved, such as a flat travel fee; Zenicall never makes up a price. For a quote, it logs the type of work, address, contact details and the customer's availability: your company prices the job.
- Does Zenicall book appointments?
- Zenicall logs the customer's availability, contact details, address and type of work, so you can confirm the appointment when you call back with the call summary in hand. Booking directly into a calendar depends on the tool you use: let's talk.
- Does Zenicall integrate with my field service software or calendar?
- It depends on the tool you use. Let's talk: we'll tell you frankly what works in your case before you commit.
- Does Zenicall answer in English and French?
- Yes. Zenicall answers in Quebec French and continues in English if the caller speaks English.
- What is the difference between an AI receptionist and a plumbing answering service?
- Both answer when you can't. Zenicall answers 24/7, applies the same rules to every call and leaves a summary and full transcript. A human operator keeps the edge in a situation no rule anticipated.
- Does Zenicall replace my receptionist?
- No. Zenicall takes calls when nobody can answer: outside office hours, in the evening and on weekends. For a company without a receptionist, it keeps the plumber from answering in the middle of a job.
- Where is call data hosted?
- Zenicall hosts data in Canada, with a certified provider, and the service is designed to fit your obligations under Quebec's Law 25. Your company remains responsible for its customers' personal information; Zenicall acts as a service provider.
- How much does Zenicall cost for a plumbing company?
- Zenicall costs $200 CAD per month with 120 minutes included ($0.90 per extra minute), or $340 CAD per month with 240 minutes ($0.75 per extra minute), plus a one-time setup fee of $495 CAD.
Who publishes this page
Zenicall is a solution by Zenidata.ai, a Quebec company based in Quebec City, QC. This page describes the service as offered to plumbing companies on the date shown; we update it when the offer changes. Zenicall also serves dental clinics, nurse practitioner clinics and pharmacies.
Page updated on
Hear Zenicall take a plumbing call
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