Appointments
Booking, rescheduling or cancelling, at any hour: in your software once integration is configured, or as a complete request your team confirms.
AI receptionist for nurse practitioner clinics
The AI receptionist that automates calls for your nurse practitioner clinic in Quebec.
It answers the patients of your nurse practitioner (NP, or IPS in Quebec) clinic 24/7, in Quebec French or English: bookings, new patients, refill requests, questions about your services. Your team stays with patients.
Built for Law 25 HIPAA-aligned practices Servers and recordings in Canada Encrypted data
What your AI receptionist handles for your nurse practitioner clinic
In a nurse practitioner (NP) clinic, calls revolve around the same requests. Zenicall, an AI voice agent set up for your clinic, knows them and handles them by your rules, with your clinic’s information.
New patient registration
No family doctor? It explains how you register new patients or, per your instructions, Quebec’s primary care access point (GAP), at 811, option 3.
Refills and test results
It notes the request, with the patient’s medication and pharmacy, for your team. It never renews a prescription and never shares results.
Forms and follow-ups
CNESST, SAAQ, sick notes, pregnancy or chronic disease follow-up: it takes the reason and details so the NP can prepare what comes next.
What an NP can do
Many patients don’t know a nurse practitioner can diagnose and prescribe. It explains this in your words, along with your services, fees and hours.
In Quebec French or English
It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
What your team receives after every call
Every call becomes a clear summary, by email or in your management tool: who called, why, how pressing it is and what to do next. The transcript and recording stay available, on our servers in Canada.
- Pressing requests at the top, impossible to miss
- Callback number confirmed with the patient
- An online dashboard, available on request
Call on Monday, 7:40 p.m.Priority
- Patient
- Julie Gagnon · registered at the clinic
- Callback
- 418 555-0187
- Reason
- Refill of her blood pressure medication
- Timing
- 4 days of pills left
- Pharmacy
- Her usual pharmacy, in Limoilou
- Language
- French
To do: check with the NP whether a follow-up is needed before the refill, then call the patient back.
A worried patient in the evening or on the weekend?
It is often the call that matters most, and the one that comes after the team has gone home. Here is what happens.
It picks up warning signs
From what the patient describes: chest pain, trouble breathing, heavy bleeding. It never performs a clinical assessment.
It points the way right away
Immediate danger: it directs them to 911 or the emergency room. Health advice: to Info-Santé at 811, per your instructions.
It follows your protocol
Transfer to the NP on call, priority message or a callback at opening: you choose, depending on the time.
More than a matter of minutes,
a matter of life.
Chloe is a NP. Her calling is to listen, to heal, to reassure. Yet she often felt like her real boss was the ringing telephone.
Between consultations, she juggled callbacks, appointment bookings, and missed calls that kept piling up.
She thought of Mrs. Gagnon who told her on the phone that she felt lonely, and wished she had more time to talk.
That evening, finishing an hour late again, she asked herself: what if I could get that time back? Not to do more, but to do better.
Calculate your recovered care time (move the slider)
With these 32 hours freed up each month, you could:
- Take a real lunch break.
- Do proactive follow-ups with your patients.
- Finish on time, stress-free.
32 hours of care freed per month
CASE STUDY
How Clinique THVR launched its phone reception with AI
THVR
Clinique THVR
Use case: Clinique THVR, then a new NP clinic, chose Zenicall to automate its phone reception from launch. Here is how our assistant “David” changed their day-to-day during the engagement.
The challenge
In its start-up phase, a clinic has to be flawless to earn the trust of its first patients. The challenge for Clinique THVR was simple:
"
How do you offer 24/7 phone availability and handle booking, reminders and follow-ups without adding to the care team's workload?
The solution put in place
The AI assistant “David” was configured to become the clinic's first point of contact. It handled autonomously:
- 24/7 call answering
- Intelligent appointment booking
- Proactive patient communication
Results observed during the engagement
An answer at any hour
Patients could reach the clinic, even in the evening and on weekends.
Appointments booked by phone
The assistant handled booking requests; the team stayed in control.
Time given back to care
The team focused on patients, not on the ringing phone.
A professional welcome
A brand-new clinic, with a polished welcome from the very first call.
Why choose Zenicall for your nurse practitioner clinic
Several AI receptionists target medical clinics; few are designed for NP clinics. Here is what sets us apart, without empty promises.
Published pricing, no contract
$200 or $340 a month, minutes included, with the setup fee published too. You know the price before the demo, and you can stop anytime.
Your data, explained plainly
Servers and recordings in Canada, AI providers bound by data processing agreements, PIA available on request. No absolute promises.
Backup, not a replacement
It takes calls during appointments, breaks and after hours. Your team keeps welcoming the patients in front of them.
Custom integration
Configured during onboarding with your clinic software: MEDFAR, OFYS, Omnimed, TELUS Health or another.
Compare AI receptionists in Quebec →Zenicall also answers for dental clinics →
Zenicall installs without changing your organization.
In 24 to 48 hours, your clinic is ready to answer, without changing phones or software.
Easy connection to your line and calendar
What you do:
You give us your number and your practice management software (MEDFAR, OFYS, Omnimed, TELUS Health or another).
What we do:
We connect Zenicall to your phone with call forwarding, without changing providers. Integration with your calendar is custom-configured during onboarding.
- No technical changes
- No hardware needed
- Tailored to your clinic
Customization of your 'AI receptionist'
What you do:
You answer a few simple questions: tone of voice, key phrases, emergency instructions...
What we do:
We train your virtual assistant to speak as if she were part of your team.
- Natural tone (serious, warm, dynamic...)
- Scenarios adapted to your practice
- Emergency number, specific requests, off-peak hours...
Launch & monitoring
What you do:
You test Zenicall by listening to your own calls. You are free to adjust the settings at any time.
What we do:
We handle the launch, technical follow-up and adjustments during the first days.
- Go-live in 24 to 48 hours
- Follow-up by your dedicated advisor
- A summary of every call
No cables, no line to cut, no software change. Just a well-configured AI receptionist, attentive to your patients.
Works with your clinic software
Custom integration, configured during onboarding with your clinic's software. Nothing changes in your routine.
Security & Privacy
The security of your data and that of your patients is integrated from the very first line of code.
HIPAA-aligned practices
We apply recognized health data protection standards, and our main AI providers are bound by HIPAA business associate agreements (BAAs).
Learn more →Built for Law 25 (Quebec)
Our service is built to meet Quebec's Law 25 on the protection of personal information: PIA available on request and signed data processing agreements with our providers.
Learn more →Servers and recordings in Canada
Your data is stored on our servers in Canada, and every AI provider is bound by a signed data processing agreement.
Learn more →Secure and Controlled Access
Only authorized people can access your data, and access can be revoked at any time.
Learn more →Your practice software
Custom integration, configured during onboarding with your clinic’s software.
Our Latest Articles
Tips and resources to optimize your IPS clinic
AI Voice Assistant vs Traditional Receptionist: Complete Guide for IPS Clinics
Discover how an AI voice assistant can transform call management at your Quebec IPS clinic. Detailed comparison, benefits and return on investment.
10 Administrative Tasks to Automate in Your IPS Clinic
Discover the 10 repetitive administrative tasks that can be automated in your IPS clinic to free up care time and reduce your team's workload.
How to Reduce Your Healthcare Team's Administrative Burden
Administrative overload exhausts healthcare teams. Discover concrete strategies to reduce workload and prevent burnout in your IPS clinic.
Clear & no-surprise pricing
Cheaper than a secretary position, more responsive than an automated switchboard.
STARTER
Your clinic is starting to miss calls and wants to answer them without hiring staff.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou handle high call volume, several practitioners or several clinics.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $495 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training). Custom integration with your management software: from $1,000, quoted separately.
Request a demo
Tell us in a few words how your calls are handled today.
We reply the next business day. No commitment.
Frequently Asked Questions
What happens if a call is urgent?
Zenicall picks up warning signs in what the patient describes (chest pain, trouble breathing, heavy bleeding) and follows your protocol: direct them to 911, transfer the call to the NP on call or leave a priority message. It never performs a clinical assessment.
What does it tell a patient who has no family doctor?
Whatever you tell it to: how you register new patients, your waiting list or, per your instructions, Quebec's primary care access point (GAP), online or by calling 811, option 3. It never promises that a patient will be taken on.
Does it give test results or renew prescriptions?
No. It notes the request (medication, pharmacy, expected results) and passes it to your team for follow-up. It never shares results and never gives clinical advice.
Can it explain to patients what a nurse practitioner can do?
Yes, based on what you tell it: your services, your fees, your hours. Many patients don't know that a nurse practitioner can diagnose and prescribe; it explains this in your words.
Does Zenicall work with my clinic software?
Yes. Integration with your practice management software — MEDFAR, OFYS, Omnimed, TELUS Health or another — is custom-built and configured during onboarding, with no work on your side. If you prefer to start without integration, every request reaches your team complete and ready to enter.
Can Zenicall book appointments in my calendar?
Yes, once integration with your software is configured during onboarding: it checks your availability and books the appointment. Without integration, it takes a complete request (patient, reason, preferred times) that your team confirms. If a slot can't be booked, the request goes to your team.
Can I customize what Zenicall says?
Absolutely. You define the tone, standard answers, emergencies and triage instructions. Zenicall adapts to your clinic: your services, your protocols, your NPs' names.
Is my data secure?
Yes. Our servers and your recordings are in Canada. The AI providers that process calls in real time are bound by signed data processing agreements and covered by a privacy impact assessment (PIA), in line with Quebec's Law 25. Your data is not used to train AI. It is encrypted in transit and at rest, and you retain full ownership of it.
How long does it take to set up Zenicall?
Between 24 and 48 hours. Everything is done remotely. A dedicated advisor configures Zenicall for your clinic and guides you through it.
Does Zenicall work outside clinic hours?
Yes. Zenicall is available 24/7. Outside office hours, it handles calls according to a scenario you configure: emergency resources (911, Info-Santé 811), transfer to your on-call line, or message taking for a callback the next day.
Will my patients know they are talking to an AI?
We always recommend transparency: Zenicall can introduce itself as 'the AI receptionist of [clinic name]'. You choose how it introduces itself during onboarding.
Can I listen to call recordings?
Yes. Every call is recorded and transcribed, and recordings are stored encrypted in Canada. Your team receives a summary of every call by email or in your management software. An online dashboard to replay conversations is available on request.
What happens if Zenicall does not understand a patient?
If Zenicall is not confident it understood the request after two attempts, it transfers the call to your team or takes the patient's number for a callback.
Can Zenicall handle calls in English?
Yes. Zenicall is bilingual: it handles calls in French and English, and answers in the patient's language, even if they switch languages mid-call.
AI voice agent or answering machine: what is the difference for an NP clinic?
An answering machine records a message and waits for you to call back. Zenicall is an AI voice agent: it takes the call, understands the patient's request, answers their questions about your services, books the appointment and sends a summary to your team. It is an active receptionist, not a simple answering machine.
How much does it cost? Is there a long-term commitment?
The subscription starts at $200/month. No commitment: you can stop whenever you want. You start with a free personalized demo, pay only at go-live, and get a 30-day money-back guarantee.
Can Zenicall send appointment reminders?
Zenicall answers patients who call to confirm, move or cancel an appointment, at any hour, and flags the freed slot to your team. Reminders sent before appointments stay with your practice management software; tell us during the demo if you want to go further.
Does Zenicall work if my calendar is full?
Yes. Zenicall tells the patient the calendar is full, notes what they want (waiting list, callback if there is a cancellation, or the next open slot) and passes the request to your team. You decide what it offers.
How does Zenicall fit with my current team?
Zenicall complements your team — it does not replace it. It handles repetitive calls (appointments, general information) so your staff can focus on the patients in the clinic.
What if I have multiple NPs in my clinic?
Zenicall adapts to your clinic's structure. You can configure separate calendars per NP, with their availability, their services and your emergency protocols.
Zenicall picks up warning signs in what the patient describes (chest pain, trouble breathing, heavy bleeding) and follows your protocol: direct them to 911, transfer the call to the NP on call or leave a priority message. It never performs a clinical assessment.
Whatever you tell it to: how you register new patients, your waiting list or, per your instructions, Quebec's primary care access point (GAP), online or by calling 811, option 3. It never promises that a patient will be taken on.
No. It notes the request (medication, pharmacy, expected results) and passes it to your team for follow-up. It never shares results and never gives clinical advice.
Yes, based on what you tell it: your services, your fees, your hours. Many patients don't know that a nurse practitioner can diagnose and prescribe; it explains this in your words.
Yes. Integration with your practice management software — MEDFAR, OFYS, Omnimed, TELUS Health or another — is custom-built and configured during onboarding, with no work on your side. If you prefer to start without integration, every request reaches your team complete and ready to enter.
Yes, once integration with your software is configured during onboarding: it checks your availability and books the appointment. Without integration, it takes a complete request (patient, reason, preferred times) that your team confirms. If a slot can't be booked, the request goes to your team.
Absolutely. You define the tone, standard answers, emergencies and triage instructions. Zenicall adapts to your clinic: your services, your protocols, your NPs' names.
Yes. Our servers and your recordings are in Canada. The AI providers that process calls in real time are bound by signed data processing agreements and covered by a privacy impact assessment (PIA), in line with Quebec's Law 25. Your data is not used to train AI. It is encrypted in transit and at rest, and you retain full ownership of it.
Between 24 and 48 hours. Everything is done remotely. A dedicated advisor configures Zenicall for your clinic and guides you through it.
Yes. Zenicall is available 24/7. Outside office hours, it handles calls according to a scenario you configure: emergency resources (911, Info-Santé 811), transfer to your on-call line, or message taking for a callback the next day.
We always recommend transparency: Zenicall can introduce itself as 'the AI receptionist of [clinic name]'. You choose how it introduces itself during onboarding.
Yes. Every call is recorded and transcribed, and recordings are stored encrypted in Canada. Your team receives a summary of every call by email or in your management software. An online dashboard to replay conversations is available on request.
If Zenicall is not confident it understood the request after two attempts, it transfers the call to your team or takes the patient's number for a callback.
Yes. Zenicall is bilingual: it handles calls in French and English, and answers in the patient's language, even if they switch languages mid-call.
An answering machine records a message and waits for you to call back. Zenicall is an AI voice agent: it takes the call, understands the patient's request, answers their questions about your services, books the appointment and sends a summary to your team. It is an active receptionist, not a simple answering machine.
The subscription starts at $200/month. No commitment: you can stop whenever you want. You start with a free personalized demo, pay only at go-live, and get a 30-day money-back guarantee.
Zenicall answers patients who call to confirm, move or cancel an appointment, at any hour, and flags the freed slot to your team. Reminders sent before appointments stay with your practice management software; tell us during the demo if you want to go further.
Yes. Zenicall tells the patient the calendar is full, notes what they want (waiting list, callback if there is a cancellation, or the next open slot) and passes the request to your team. You decide what it offers.
Zenicall complements your team — it does not replace it. It handles repetitive calls (appointments, general information) so your staff can focus on the patients in the clinic.
Zenicall adapts to your clinic's structure. You can configure separate calendars per NP, with their availability, their services and your emergency protocols.
Stay in control and drive your performance.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
