AI Voice Assistant vs Traditional Receptionist: Complete Guide for IPS Clinics
Discover how an AI voice assistant can transform call management at your Quebec IPS clinic. Detailed comparison, benefits and return on investment.
AI Receptionist for IPS Clinics
The AI receptionist that automates calls for your IPS clinic in Quebec.
Reduce missed calls, automate appointment booking and free your team from repetitive administrative tasks. Zenicall manages your calls 24/7.
Law 25 Compliant | Canadian Hosting
Law 25 Compliant HIPAA Canadian hosting End-to-end encryption
More than a matter of minutes,
a matter of life.
Chloe is a NP. Her calling is to listen, to heal, to reassure. Yet she often felt like her real boss was the ringing telephone.
Between consultations, she juggled callbacks, appointment bookings, and missed calls that kept piling up.
She thought of Mrs. Gagnon who told her on the phone that she felt lonely, and wished she had more time to talk.
That evening, finishing an hour late again, she asked herself: what if I could get that time back? Not to do more, but to do better.
Calculate your recovered care time (move the slider)
With these 32 hours freed up each month, you could:
- Take a real lunch break.
- Do proactive follow-ups with your patients.
- Finish on time, stress-free.
32 Hours of care freed/month
Clarity & Simplicity
Empathy
Warmth & cordiality
Respect & courtesy
Natural AI Voice
Experience our advanced AI voice technology that sounds completely natural and professional.
Key Benefits:
- It doesn't use a robotic, pre-recorded voice
- It doesn't mindlessly follow a monotone script
- It never interrupts and always stays on topic
Advanced Features:
- Speaks with a natural, warm, and lively tone
- Reacts with fluidity, courtesy, and spontaneity
- Understands accents, hesitations, and interruptions
- Uses human-like expressions, fully customizable to your practice
Hear it for yourself
Close your eyes and listen to Zenicall in action. The vast majority of our patients don't realize they're speaking with an AI.*
* Based on internal client feedback.
BEFORE / AFTER
The end of interruptions. The beginning of care.
Your daily routine shouldn't be a race against the phone. Discover how Zenicall filters the noise so you can focus on your true mission.
| Situation | Without Zenicall | With Zenicall |
|---|---|---|
| Call management | Missed calls and notifications piling up | Immediate response to patients, even outside hours |
| During consultations | Constant interruptions during consultations | Calls automatically routed to the right service |
| Administrative load | Administrative overload at end of day | Continuously optimized schedule |
| Work quality | Time wasted on repetitive tasks that drain you | Total focus on the patient, without administrative stress |
Call management
Without Zenicall: Missed calls and notifications piling up
With Zenicall: Immediate response to patients, even outside hours
During consultations
Without Zenicall: Constant interruptions during consultations
With Zenicall: Calls automatically routed to the right service
Administrative load
Without Zenicall: Administrative overload at end of day
With Zenicall: Continuously optimized schedule
Work quality
Without Zenicall: Time wasted on repetitive tasks that drain you
With Zenicall: Total focus on the patient, without administrative stress
CASE STUDY
How Clinique THVR launched its phone reception with AI
THVR
Clinique THVR
Use case: Clinique THVR, then a new NP clinic, chose Zenicall to automate its phone reception from launch. Here is how our assistant “David” changed their day-to-day during the engagement.
The challenge
In its start-up phase, a clinic has to be flawless to earn the trust of its first patients. The challenge for Clinique THVR was simple:
"
How do you offer 24/7 phone availability and handle booking, reminders and follow-ups without adding to the care team's workload?
The solution put in place
The AI assistant “David” was configured to become the clinic's first point of contact. It handled autonomously:
- 24/7 call answering
- Intelligent appointment booking
- Proactive patient communication
Results observed during the engagement
100% of calls answered
No patient was left without a response.
Fully automated schedule
Appointments and reminders handled without intervention.
Measurable time saved
The team focused on care, not logistics.
A modern experience
Smooth, professional service from the first contact.
Your practice software
Appointments land straight in your software, not in an inbox.
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Zenicall installs without changing your organization.
In less than 24 hours, your practice is ready to answer 100% of calls.*
Easy connection to your line and calendar
What you do:
You tell us your number and your management software (Doctolib, Julie, Vega...).
What we do:
We connect Zenicall to your phone via redirection, without changing provider. Zenicall accesses your availability in real time.
- No technical changes
- No equipment needed
- Compatible with all practices
Customization of your 'AI receptionist'
What you do:
You answer a few simple questions: tone of voice, key phrases, emergency instructions...
What we do:
We train your virtual assistant to speak as if she were part of your team.
- Natural tone (serious, warm, dynamic...)
- Scenarios adapted to your practice
- Emergency number, specific requests, off-peak hours...
Launch & monitoring
What you do:
You test the Zenicall experience by listening to your own calls. You are free to adjust settings at any time.
What we do:
We ensure startup, technical support, and performance analysis for the first days.
- Activation guaranteed in 48h
- Follow-up by your dedicated advisor
- Call reports, satisfaction analysis, appointment tracking
No cables, no lines to cut, no software changes. Just a well-configured AI that answers better than any human.
Security & Privacy
The security of your data and that of your patients is integrated from the very first line of code.
HIPAA Compliant
We apply the best security practices and have established HIPAA agreements with all our partners to ensure the protection of your information.
Learn more →Compliant with Law 25 (Quebec)
We comply with the new Law 25 on the protection of personal information, mandatory for all Quebec health companies.
Learn more →100% Canadian Hosting
Your data is stored exclusively on certified servers located in Canada.
Learn more →Secure and Controlled Access
Only authorized persons can access your data, with two-factor authentication.
Learn more →Zenicall is also available for dental practices →
Clear & no-surprise pricing
Cheaper than a secretary position, more responsive than an automated switchboard.
STARTER
Your practice is starting to receive too many calls, scale up without hiring staff.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Automatic appointment notes taking
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou manage high call volume, multiple practitioners or multiple practices.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Automatic appointment notes taking
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $350 one-time setup fee (Includes deployment, custom configuration, and team training)
Request a demo
Tell us in a few words how your calls are handled today.
We reply the next business day. No commitment.
Frequently Asked Questions
What happens if a call is urgent?
Zenicall can recognize urgent calls through contextual analysis. In such cases, it immediately transfers the call to a designated number or leaves a priority message. You always maintain control over the automatic transfer level.
Can Zenicall triage medical emergencies?
Yes. Zenicall is configured to identify urgent situations based on your criteria (chest pain, breathing difficulties, etc.) and immediately transfer to the right person or direct the patient to emergency services if necessary.
Does Zenicall work with my clinic software?
Yes. Zenicall integrates with the main clinic management software in Quebec: MEDFAR, OFYS, Omnimed, TELUS Health, and others. Installation is quick, requires no development, and you're guided every step of the way.
Can I customize what Zenicall says?
Absolutely. You define the tone, standard responses, keywords, emergencies, triage instructions, etc. Zenicall can even adapt its speech if you have multiple NPs in your clinic.
Is my data secure?
Yes. Zenicall is hosted in Canada, in certified infrastructures, compliant with Law 25 and PIPEDA. Calls and data are encrypted end-to-end, and you retain full ownership of your data.
How long does it take to set up Zenicall?
Between 24 and 48 hours. Everything is done remotely. You're accompanied by a dedicated advisor who configures Zenicall according to your clinic.
Does Zenicall work outside clinic hours?
Yes. Zenicall is available 24/7. It handles after-hours calls according to a scenario you configure — emergency message, redirection, or message taking.
Will my patients know they are talking to an AI?
That's your choice. You can configure Zenicall to introduce itself as your virtual assistant or keep a neutral presentation. We recommend transparency: the majority of patients accept it very well.
Can I listen to call recordings?
Yes. All calls are recorded and accessible from your dashboard. You can listen, download, or share them with your team. Recordings are encrypted and hosted in Canada.
What happens if Zenicall does not understand a patient?
Zenicall automatically redirects to a human advisor or leaves a callback message. No call is lost. You configure the transfer threshold according to your preferences.
Can Zenicall book appointments in my calendar?
Yes. Zenicall integrates with your management software to check availability and confirm appointments directly during the call, without human intervention.
Can Zenicall handle calls in English?
Yes. Zenicall handles calls in French and English. The language is automatically detected within the first seconds of the conversation.
What is the difference between Zenicall and a traditional answering machine?
An answering machine records a message. Zenicall holds a real conversation: it understands requests, answers questions, books appointments, and transfers emergencies. That is the difference between a robot and an assistant.
How much does it cost? Is there a long-term commitment?
The subscription starts at $200/month. There is no long-term commitment — you can cancel at any time. A 30-day trial is available to test Zenicall in your clinic.
Can Zenicall send appointment reminders?
Yes. Zenicall can send automatic reminders by SMS or voice call, depending on your patients' preferences. This reduces no-shows and frees up even more time for your team.
Does Zenicall work if my calendar is full?
Yes. If your calendar is full, Zenicall offers the next available slot, adds the patient to a waiting list, or collects their contact information for a callback. No patient is left without an answer.
How does Zenicall fit with my current team?
Zenicall complements your team — it does not replace it. It handles repetitive calls (appointment booking, general information, simple emergencies) so your staff can focus on patients present in the clinic.
What if I have multiple NPs in my clinic?
Zenicall adapts to your clinic's structure. You can configure distinct profiles per NP, with personalized scripts, availability, and emergency protocols for each practitioner.
Zenicall can recognize urgent calls through contextual analysis. In such cases, it immediately transfers the call to a designated number or leaves a priority message. You always maintain control over the automatic transfer level.
Yes. Zenicall is configured to identify urgent situations based on your criteria (chest pain, breathing difficulties, etc.) and immediately transfer to the right person or direct the patient to emergency services if necessary.
Yes. Zenicall integrates with the main clinic management software in Quebec: MEDFAR, OFYS, Omnimed, TELUS Health, and others. Installation is quick, requires no development, and you're guided every step of the way.
Absolutely. You define the tone, standard responses, keywords, emergencies, triage instructions, etc. Zenicall can even adapt its speech if you have multiple NPs in your clinic.
Yes. Zenicall is hosted in Canada, in certified infrastructures, compliant with Law 25 and PIPEDA. Calls and data are encrypted end-to-end, and you retain full ownership of your data.
Between 24 and 48 hours. Everything is done remotely. You're accompanied by a dedicated advisor who configures Zenicall according to your clinic.
Yes. Zenicall is available 24/7. It handles after-hours calls according to a scenario you configure — emergency message, redirection, or message taking.
That's your choice. You can configure Zenicall to introduce itself as your virtual assistant or keep a neutral presentation. We recommend transparency: the majority of patients accept it very well.
Yes. All calls are recorded and accessible from your dashboard. You can listen, download, or share them with your team. Recordings are encrypted and hosted in Canada.
Zenicall automatically redirects to a human advisor or leaves a callback message. No call is lost. You configure the transfer threshold according to your preferences.
Yes. Zenicall integrates with your management software to check availability and confirm appointments directly during the call, without human intervention.
Yes. Zenicall handles calls in French and English. The language is automatically detected within the first seconds of the conversation.
An answering machine records a message. Zenicall holds a real conversation: it understands requests, answers questions, books appointments, and transfers emergencies. That is the difference between a robot and an assistant.
The subscription starts at $200/month. There is no long-term commitment — you can cancel at any time. A 30-day trial is available to test Zenicall in your clinic.
Yes. Zenicall can send automatic reminders by SMS or voice call, depending on your patients' preferences. This reduces no-shows and frees up even more time for your team.
Yes. If your calendar is full, Zenicall offers the next available slot, adds the patient to a waiting list, or collects their contact information for a callback. No patient is left without an answer.
Zenicall complements your team — it does not replace it. It handles repetitive calls (appointment booking, general information, simple emergencies) so your staff can focus on patients present in the clinic.
Zenicall adapts to your clinic's structure. You can configure distinct profiles per NP, with personalized scripts, availability, and emergency protocols for each practitioner.
Stay in control and drive your performance.
Zenicall is an intelligent assistant for clinics, offering a real-time dashboard to monitor and analyze calls. It lets you read transcripts, replay conversations, receive alerts, and use insightful statistics to improve management and performance.
