New assessments
Body area, how long, cause (work, road, sport), referral or not, availability: the request arrives complete, ready to confirm.
AI receptionist for physiotherapy clinics
The AI receptionist that answers the phone for your physio clinic in Quebec.
Assessments, follow-ups, cancellations, CNESST and SAAQ files: it answers your patients 24/7, in Quebec French or English, while your physiotherapists treat. It never gives clinical advice.
Built for Law 25 HIPAA-aligned practices Servers and recordings in Canada Encrypted data
What your AI receptionist handles for your physiotherapy clinic
A physiotherapy clinic gets the same calls over and over, often in the middle of a treatment. Zenicall knows them and handles them by your rules, with your clinic’s information.
Follow-ups, changes and cancellations
At any hour: in Jane or your software once integration is configured, otherwise as a complete request. A freed slot is flagged so you can fill it.
CNESST and SAAQ files
File or claim number, date of the incident, prescription from a physician or NP: it asks. It never comments on whether a claim is eligible.
Insurance and receipts
Receipts, group insurance, insurers that require a prescription, cancellation policy: it answers with your instructions, never making anything up.
The right practitioner
Physiotherapist or physiotherapy technologist, pelvic floor, vestibular, sports: it routes by your services and each person’s schedule.
In Quebec French or English
It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
What your team receives after every call
Every call becomes a clear summary, by email or in your practice management software: who called, why, what type of file and what to do next. The transcript and recording stay available, on our servers in Canada.
- Reason, cause and file type from the very first call
- Callback number confirmed with the patient
- An online dashboard, available on request
Call on Tuesday, 12:20 p.m.New
- Patient
- Marc Tremblay · first visit
- Callback
- 819 555-0163
- Reason
- Right shoulder pain for three weeks
- File
- Work injury · CNESST, number noted
- Prescription
- Yes, from his family doctor
- Availability
- Mornings, before 10 a.m.
To do: check the prescription and CNESST file, then offer an assessment one morning this week.
Worrying pain in the evening or on the weekend?
These are the calls that matter most, and they often come when the clinic is closed. Here is what happens.
It picks up warning signs
From what the patient describes: chest pain, sudden weakness or numbness, a fall with a possible fracture. It never performs a clinical assessment.
It points the way right away
Immediate danger: it directs them to 911 or the emergency room. Health advice: to Info-Santé at 811, per your instructions.
It follows your protocol
Priority message to the physiotherapist, a callback at opening or a transfer if you set it up: you choose, depending on the time.
When you’re treating, you’re not answering
The phone rings during treatments, and calls from CNESST and SAAQ patients require precise details. What official sources say:
6,604
physiotherapists and 3,349 physiotherapy technologists in Quebec. During a treatment, none of them can pick up.
$65
at most per treatment in a private clinic: what the SAAQ reimburses, with a prescription from a physician or NP. The physiotherapist fills out the claim.
3
treatments a week for a worker followed by the CNESST, prescribed by their treating health professional: that many appointments to book and move.
Sources: OPPQ, media kit (members as of December 1, 2025); SAAQ, physiotherapy (updated December 22, 2025); CNESST, physiotherapy services (in French)
Every call during a treatment
is a patient left waiting.
Julie is a physiotherapist and co-owner of a small clinic. What she loves is watching a patient get their strength back, session after session. Yet her days often end in front of a list of messages.
Between two patients, she returns cancellations, explains that the SAAQ requires a prescription, looks for a follow-up slot, while the next patient waits in the lobby.
She thinks back to the worker who called on a Tuesday at noon, with the front desk closed for lunch. He wanted an assessment for his shoulder. When she called back, he had booked somewhere else.
That evening, facing her voicemail, she asked herself: what if every call got an answer, without interrupting a treatment?
Calculate the time you get back (move the slider)
With these 32 hours freed every month, your clinic could:
- Treat without being interrupted by the phone.
- Give a cancelled slot to a patient who is waiting.
- Receive every assessment request complete, even in the evening.
32 hours freed per month
Why choose Zenicall for your physiotherapy clinic
Several AI receptionists target rehabilitation clinics. Here is what sets us apart, without empty promises.
Published pricing, no contract
$200 or $340 a month, minutes included, with the setup fee published too. You know the price before the demo, and you can stop anytime.
Your data, explained plainly
Servers and recordings in Canada, AI providers bound by data processing agreements, PIA available on request. No absolute promises.
Backup for your front desk
It takes calls during treatments, over lunch and after hours. Your team keeps welcoming the patients in front of them.
Custom integration
Configured during onboarding with your practice management software: Jane, GoRendezvous, ClinicMaster, Juvonno or another.
Compare AI receptionists in Quebec →Zenicall also answers for chiropractic, osteopathy and other clinics →
Clear & no-surprise pricing
Cheaper than a secretary position, more responsive than an automated switchboard.
STARTER
Your clinic is starting to miss calls and wants to answer them without hiring staff.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou handle high call volume, several practitioners or several clinics.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $350 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training)
Request a demo for your physiotherapy clinic
Tell us how your clinic’s calls are handled today. We set up a receptionist with your clinic’s name, hours and services, and you call it yourself, free of charge.
We reply the next business day. No commitment.
Frequently asked questions about the AI receptionist for physiotherapy clinics
Can it book directly in Jane or our software?
Yes, once custom integration is configured during onboarding: Jane, GoRendezvous, ClinicMaster, Juvonno or other software. Without integration, it takes a complete request and your team confirms the slot. It never promises a slot that is not free.
How does it handle CNESST patients?
It recognizes a work injury and asks the questions you give it: file number, date of the incident, employer, prescription from the treating health professional. Everything goes into the call summary. It never comments on whether a claim is eligible.
What about car accident patients with the SAAQ?
It notes the claim number, the date of the accident and whether the patient has a prescription. Per your instructions, it can mention that the SAAQ reimburses physiotherapy with a prescription from a physician or NP. Your team handles the rest.
Is a prescription needed to book?
It answers with your instructions. For example: no prescription is needed to see a physiotherapist privately, but the SAAQ, the CNESST and some insurers require one to pay for or reimburse treatments. It asks the patient whether they have one and notes it in the summary.
Can it advise a patient on their injury or exercises?
No, by design. It makes no diagnosis and gives no advice on an injury, an exercise or a treatment. Clinical questions are noted for the physiotherapist, with context, and they call back.
What happens in an emergency?
Based on what the patient describes (chest pain, sudden weakness or numbness, a fall with a possible fracture), it directs them to 911 or the emergency room, then flags the call as a priority for your team. For health advice, it points to Info-Santé at 811, per your instructions.
Does it handle last-minute cancellations?
Yes, at any hour. It takes the cancellation, reminds the caller of your cancellation policy if you wish and flags the freed slot, so your team can give it to a patient who is waiting.
We have several physiotherapists and technologists. Can it route calls?
Yes. You tell it who does what (assessments, follow-ups, pelvic floor, vestibular, sports) and each person’s schedule. It routes the request to the right practitioner, or notes it for your team.
Does it answer in French and English?
Yes. It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
Where is our data? Is it suited to Quebec’s Law 25?
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your clinic remains responsible for its patients’ information; Zenicall acts as a service provider.
Will patients know they are talking to an AI?
Yes, we recommend transparency: it introduces itself as your clinic’s virtual assistant. A patient who wants to talk to someone can ask: it takes a message or transfers the call, depending on your setup.
Does it replace our front desk staff?
No. It takes the calls no one can take: during treatments, over lunch, in the evening and on weekends. Your team keeps welcoming the patients in front of them and making the decisions.
How long does setup take?
Between 24 and 48 hours, remotely. We configure your hours, services, practitioners, cancellation policy, CNESST and SAAQ instructions and what must always go to the physiotherapist with you.
How much does it cost?
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Yes, once custom integration is configured during onboarding: Jane, GoRendezvous, ClinicMaster, Juvonno or other software. Without integration, it takes a complete request and your team confirms the slot. It never promises a slot that is not free.
It recognizes a work injury and asks the questions you give it: file number, date of the incident, employer, prescription from the treating health professional. Everything goes into the call summary. It never comments on whether a claim is eligible.
It notes the claim number, the date of the accident and whether the patient has a prescription. Per your instructions, it can mention that the SAAQ reimburses physiotherapy with a prescription from a physician or NP. Your team handles the rest.
It answers with your instructions. For example: no prescription is needed to see a physiotherapist privately, but the SAAQ, the CNESST and some insurers require one to pay for or reimburse treatments. It asks the patient whether they have one and notes it in the summary.
No, by design. It makes no diagnosis and gives no advice on an injury, an exercise or a treatment. Clinical questions are noted for the physiotherapist, with context, and they call back.
Based on what the patient describes (chest pain, sudden weakness or numbness, a fall with a possible fracture), it directs them to 911 or the emergency room, then flags the call as a priority for your team. For health advice, it points to Info-Santé at 811, per your instructions.
Yes, at any hour. It takes the cancellation, reminds the caller of your cancellation policy if you wish and flags the freed slot, so your team can give it to a patient who is waiting.
Yes. You tell it who does what (assessments, follow-ups, pelvic floor, vestibular, sports) and each person’s schedule. It routes the request to the right practitioner, or notes it for your team.
Yes. It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your clinic remains responsible for its patients’ information; Zenicall acts as a service provider.
Yes, we recommend transparency: it introduces itself as your clinic’s virtual assistant. A patient who wants to talk to someone can ask: it takes a message or transfers the call, depending on your setup.
No. It takes the calls no one can take: during treatments, over lunch, in the evening and on weekends. Your team keeps welcoming the patients in front of them and making the decisions.
Between 24 and 48 hours, remotely. We configure your hours, services, practitioners, cancellation policy, CNESST and SAAQ instructions and what must always go to the physiotherapist with you.
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Zenicall for other disciplines
Stay in control and drive your performance.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
