Eye exams
New or existing patient, age, date of last exam, contact lens wearer or not, availability: the request arrives complete. Two kids after school? It asks for back-to-back slots.
AI receptionist for optometry clinics
The AI receptionist that answers the phone for your optometry clinic in Quebec.
Eye exams, glasses ready, contact lenses, RAMQ questions: it answers your patients 24/7, in Quebec French or English, while your optometrists examine. It never gives clinical advice.
Built for Law 25 HIPAA-aligned practices Servers and recordings in Canada Encrypted data
What your AI receptionist handles for your optometry clinic’s patients
Between the exam room and the optical counter, the same calls come in again and again. Zenicall knows them and handles them by your rules, with your clinic’s information.
Changes, cancellations and recalls
At any hour: in your software once integration is configured, otherwise as a complete request. Patients calling back after your annual exam notice get an answer, and a freed slot is flagged for you.
RAMQ, programs and insurance
Coverage by age, emergency exams, the Mieux voir pour réussir program, receipts for insurance: it answers with your clinic’s information, never commenting on a patient’s own case.
Glasses, contacts and repairs
“Are my glasses ready?”, contact lens orders, frames to adjust or repair: it answers if the information is available to it, otherwise it notes the request for the right person.
The right person
Optometrist, optician or optometric assistant: it routes by your clinic’s services and each person’s schedule.
In Quebec French or English
It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
What your team receives after every call
Every call becomes a clear summary, by email or in your practice management software: who called, why, for whom and what to do next. The transcript and recording stay available, on our servers in Canada.
- Reason, age and date of last exam from the very first call
- Callback number confirmed with the patient
- An online dashboard, available on request
Call on Thursday, 5:40 p.m.New
- Patient
- Sophie Gagnon, for her two children (8 and 11) · existing patients
- Callback
- 450 555-0142
- Reason
- Eye exams before back to school
- Last exam
- About a year and a half ago
- Coverage
- Under 18 · bring health insurance cards
- Availability
- Weekdays, after 3:30 p.m.
To do: offer two back-to-back slots after school next week.
Red eye, flashes, something in the eye, after hours?
These are the calls that matter most, and they often come when the clinic is closed. It routes, the optometrist decides. Here is what happens.
It picks up urgent words
From what the caller describes: sudden vision loss, new flashes or floaters, a chemical or an injury to the eye. It never performs a clinical assessment.
It points the way right away
Immediate danger: 911 or the emergency room. A chemical: the Centre antipoison du Québec at 1-800-463-5060. Health advice: Info-Santé at 811. Always per your instructions.
It follows your protocol
An emergency appointment at the clinic if you offer them, a priority message to the optometrist, a callback at opening or a transfer: you choose, depending on the time.
When you’re in an exam, you can’t pick up
The phone rings during exams, and many calls are about RAMQ coverage and programs. What official sources say:
1,579
optometrists registered with the professional order in Quebec. During an eye exam, none of them can pick up.
Once
per calendar year: the full exam covered by the RAMQ for people under 18 and 65 or over. Emergency exams are covered for all insured persons with a sudden eye problem.
$300
toward glasses or contact lenses for a child under 18: the Mieux voir pour réussir program. Which means plenty of calls from parents about invoices, receipts and deadlines.
Sources: OOQ, 2024-2025 annual report (members as of March 31, 2025, in French); RAMQ, optometric services; RAMQ, Mieux voir pour réussir (in French)
Every call during an exam
is a patient left waiting.
Karine is an optometrist and owns a neighbourhood clinic. What she loves is the moment a child realizes they can finally read the classroom board. Yet her days often end in front of a list of messages.
Between two exams, she calls back patients whose glasses are ready, explains what the RAMQ covers by age, looks for a slot to refit a contact lens, while the next patient waits with dilated pupils.
She thinks back to the mother who called on a Friday in late August, at 5:45 p.m., with the front desk already closed. She wanted her son’s eyes checked before school started. When the team called back on Monday, she had booked somewhere else.
That evening, facing her voicemail, Karine asked herself: what if every call got an answer, without interrupting an exam?
Calculate the time you get back (move the slider)
With these 32 hours freed every month, your clinic could:
- Examine without being interrupted by the phone.
- Give a cancelled slot to a patient who is waiting.
- Receive every exam request complete, even in the evening and during the back-to-school rush.
32 hours freed per month
Why optometry clinics choose Zenicall
Few AI receptionists really speak to optometry in Quebec. Here is what sets us apart, without empty promises.
Published pricing, no contract
$200 or $340 a month, minutes included, with the setup fee published too. You know the price before the demo, and you can stop anytime.
It routes, the optometrist decides
No symptom “screening” over the phone. It picks up the words you give it, points to the right line and flags the call for you. Clinical judgment stays with you.
Your data, explained plainly
Servers and recordings in Canada, AI providers bound by data processing agreements, PIA available on request. No absolute promises.
Custom integration
Configured during onboarding with your practice management software: Acuitas, Optosys or another.
Compare AI receptionists in Quebec →Zenicall also answers for physiotherapy, chiropractic and other clinics →
Clear & no-surprise pricing
Cheaper than a secretary position, more responsive than an automated switchboard.
STARTER
Your clinic is starting to miss calls and wants to answer them without hiring staff.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou handle high call volume, several practitioners or several clinics.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Appointment booking and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $350 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training)
Request a demo for your optometry clinic
Tell us how your clinic’s calls are handled today. We set up a receptionist with your clinic’s name, hours and services, and you call it yourself, free of charge.
We reply the next business day. No commitment.
Frequently asked questions about the AI receptionist for optometry clinics
What does an AI receptionist do for an optometry clinic?
It answers the calls no one can take: during exams, over lunch, in the evening and on weekends. It takes exam requests, changes and cancellations, answers questions about your hours, services and the RAMQ using your information, and notes optical requests. Every call becomes a clear summary for your team.
Can it book directly in our software?
Yes, once custom integration is configured during onboarding: Acuitas, Optosys or other software. Without integration, it takes a complete request and your team confirms the slot. It never promises a slot that is not free.
Does it give advice on vision or eye health?
No, by design. It makes no diagnosis and gives no advice on a symptom, a prescription, contact lenses or eye drops. Clinical questions are noted for the optometrist, with context, and they call back.
Can it tell an emergency from a routine exam?
It picks up the words you give it, based on what the caller describes: sudden vision loss, new flashes or floaters, a chemical or an injury to the eye. It routes per your protocol (emergency appointment, 911, emergency room, Centre antipoison, Info-Santé at 811) and flags the call as a priority. It never performs a clinical assessment.
Can it explain what the RAMQ covers?
Yes, using your clinic’s information. For example: with participating optometrists, a full exam is covered once per calendar year for people under 18 and 65 or over, and emergency exams are covered for all insured persons with a sudden eye problem, though some additional services may involve fees. It never comments on a patient’s own case: it notes their age and situation for your team.
Patients call to ask if their glasses are ready. Can it answer?
If order status is available to it once integration is configured, yes. Otherwise, it notes the request, name and number, and the right person calls back. Same for a contact lens order, an adjustment or a frame repair.
Does it talk about the Mieux voir pour réussir program?
Yes, per your instructions: it explains that the program exists for children under 18, that the parent applies to the RAMQ and that your clinic provides a detailed invoice. It never guarantees a reimbursement.
What about group insurance or a work accident?
It notes the insurer and, per your instructions, mentions that the clinic provides a receipt. For glasses broken at work, it notes the file number for your team. It never comments on a reimbursement or on whether a claim is eligible.
Does it handle annual exam recalls?
Your recall notices go out as they do today. When the patient calls back to book, it handles it at any hour: it checks their age and the date of their last exam, then books or passes along a complete request.
We have several optometrists, an optician and sometimes several locations. Can it route calls?
Yes. You tell it who does what (exams, contact lenses, eyewear, follow-ups) and each person’s schedule. With several locations, each clinic keeps its own hours, services and number. It routes the request to the right person, or notes it for your team.
Does it answer in French and English?
Yes. It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
Where is our data? Is it suited to Quebec’s Law 25?
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your clinic remains responsible for its patients’ information; Zenicall acts as a service provider.
Does it replace our front desk staff?
No. It takes the calls no one can take: during exams, over lunch, in the evening and on weekends. Your team keeps welcoming the patients in front of them, running the optical counter and making the decisions.
How much does it cost and how long does setup take?
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Setup takes 24 to 48 hours, remotely. Details are in the Pricing section of this page.
It answers the calls no one can take: during exams, over lunch, in the evening and on weekends. It takes exam requests, changes and cancellations, answers questions about your hours, services and the RAMQ using your information, and notes optical requests. Every call becomes a clear summary for your team.
Yes, once custom integration is configured during onboarding: Acuitas, Optosys or other software. Without integration, it takes a complete request and your team confirms the slot. It never promises a slot that is not free.
No, by design. It makes no diagnosis and gives no advice on a symptom, a prescription, contact lenses or eye drops. Clinical questions are noted for the optometrist, with context, and they call back.
It picks up the words you give it, based on what the caller describes: sudden vision loss, new flashes or floaters, a chemical or an injury to the eye. It routes per your protocol (emergency appointment, 911, emergency room, Centre antipoison, Info-Santé at 811) and flags the call as a priority. It never performs a clinical assessment.
Yes, using your clinic’s information. For example: with participating optometrists, a full exam is covered once per calendar year for people under 18 and 65 or over, and emergency exams are covered for all insured persons with a sudden eye problem, though some additional services may involve fees. It never comments on a patient’s own case: it notes their age and situation for your team.
If order status is available to it once integration is configured, yes. Otherwise, it notes the request, name and number, and the right person calls back. Same for a contact lens order, an adjustment or a frame repair.
Yes, per your instructions: it explains that the program exists for children under 18, that the parent applies to the RAMQ and that your clinic provides a detailed invoice. It never guarantees a reimbursement.
It notes the insurer and, per your instructions, mentions that the clinic provides a receipt. For glasses broken at work, it notes the file number for your team. It never comments on a reimbursement or on whether a claim is eligible.
Your recall notices go out as they do today. When the patient calls back to book, it handles it at any hour: it checks their age and the date of their last exam, then books or passes along a complete request.
Yes. You tell it who does what (exams, contact lenses, eyewear, follow-ups) and each person’s schedule. With several locations, each clinic keeps its own hours, services and number. It routes the request to the right person, or notes it for your team.
Yes. It understands Quebec French and answers in the patient’s language, even if they switch mid-call.
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your clinic remains responsible for its patients’ information; Zenicall acts as a service provider.
No. It takes the calls no one can take: during exams, over lunch, in the evening and on weekends. Your team keeps welcoming the patients in front of them, running the optical counter and making the decisions.
$200 or $340 a month, minutes included, plus a one-time $350 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Setup takes 24 to 48 hours, remotely. Details are in the Pricing section of this page.
Zenicall for other disciplines
Stay in control and drive your performance.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
