Privacy Policy

1. Introduction

Zenicall, a solution by Zenidata Inc. ("we", "our", "us"), is committed to protecting the privacy and security of our users' personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with Quebec's Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

• Identification information: name, email address, phone number, practice name
• Usage data: interactions with our service, call logs, call duration
• Technical information: IP address, browser type, operating system
• Cookies and similar technologies: browsing preferences, traffic analysis

3. How We Use Your Information

We use your personal information to:

• Provide and improve our AI receptionist services
• Process demo and contact requests
• Send communications related to our services
• Analyze website usage to improve it
• Comply with our legal obligations

4. Legal Basis for Processing

We process your personal information on the following bases:

• Your explicit consent
• Performance of a contract with you
• Our legitimate interests (service improvement)
• Compliance with our legal obligations

5. Information Sharing

We do not sell your personal information. We may share it with:

• Our service providers (hosting, analytics) bound by confidentiality agreements
• Competent authorities when required by law
• Third parties with your explicit consent

6. Data Hosting and Security

Your data is hosted exclusively on certified servers located in Canada. We implement appropriate technical and organizational security measures, including:

• Encryption of data in transit and at rest
• Two-factor authentication
• Restricted access to authorized personnel only
• Regular security audits

7. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Contact form data is retained for a maximum of 3 years.

8. Your Rights

Under Law 25 and PIPEDA, you have the right to:

• Access your personal information
• Rectify inaccurate information
• Request deletion of your data
• Withdraw your consent at any time
• File a complaint with the Commission d'accès à l'information du Québec

9. Cookies and Tracking Technologies

Our site uses cookies to improve your experience. You can manage your cookie preferences at any time via our cookie management panel. The types of cookies used are:

• Essential cookies: necessary for site functionality
• Analytics cookies: Google Analytics to understand site usage

10. Contact

For any questions about this policy or to exercise your rights, contact our Privacy Officer: