Privacy Policy

1. Introduction

Zenicall, a solution by Zenidata Inc. ("we", "our", "us"), is committed to protecting the privacy and security of our users' personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with Quebec's Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

• Identification information: name, email address, phone number, practice name
• Usage data: interactions with our service, call logs, call duration
• Technical information: IP address, browser type, operating system
• Cookies and similar technologies: browsing preferences, traffic analysis

3. How We Use Your Information

We use your personal information to:

• Provide and improve our AI receptionist services
• Process demo and contact requests
• Send communications related to our services
• Analyze website usage to improve it
• Comply with our legal obligations

4. Legal Basis for Processing

We process your personal information on the following bases:

• Your explicit consent
• Performance of a contract with you
• Our legitimate interests (service improvement)
• Compliance with our legal obligations

5. Information Sharing

We do not sell your personal information. We may share it with:

• Our service providers (hosting, analytics) bound by confidentiality agreements
• Our artificial intelligence and telephony providers, for call processing, bound by data processing agreements. Some of this processing may take place outside Quebec and Canada
• Competent authorities when required by law
• Third parties with your explicit consent
• Meta Platforms (Facebook, Instagram), for the ad measurement described in section 9, only with your consent. This information may be processed outside Quebec and Canada

6. Data Hosting and Security

Our servers and your data are hosted in Canada. Some processing by our providers may take place outside Quebec, under data processing agreements (see section 5). We implement appropriate technical and organizational security measures, including:

• Encryption of data in transit and at rest
• Restricted access to authorized personnel only
• Regular security reviews of our systems

7. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Contact form data is retained for a maximum of 3 years.

8. Your Rights

Under Law 25 and PIPEDA, you have the right to:

• Access your personal information
• Rectify inaccurate information
• Request deletion of your data
• Withdraw your consent at any time
• File a complaint with the Commission d'accès à l'information du Québec

9. Cookies and Tracking Technologies

Our site uses cookies. Only essential cookies are active without your consent; the others are only activated if you accept them. You can change or withdraw your choice at any time with the “Manage cookies” link at the bottom of every page. The types of cookies used are:

• Essential cookies: remember your cookie choices (zenicall_consent, 12 months) and keep the site working
• Analytics cookies: Google Analytics (Google LLC, United States) to understand, in aggregate, how the site is used. They are only set with your consent
• Advertising cookies: the Meta (Facebook) Pixel measures the performance of our ads. It is only loaded with your consent. If you accept it and submit a form, your email and phone number, in irreversibly encrypted (hashed) form, are also sent to Meta by our server so your request can be attributed to the right ad. If you refuse it, nothing is sent to Meta
• Facebook and Instagram forms: if you fill out a form built into one of our ads, your answers are collected by Meta, then passed to Zenicall solely to contact you

10. Contact

For any questions about this policy or to exercise your rights, contact our Privacy Officer: