Refills
Name, date of birth, medications, the number on the label, pickup time or delivery: the request reaches the dispensary complete. It never promises a time.
AI receptionist for pharmacies
The AI receptionist that answers your pharmacy's phone in Quebec.
Refills, hours, delivery, prescription transfers: it answers your customers 24/7, in Quebec French or English, and leaves to the pharmacist whatever calls for professional judgment. Your team stays in the dispensary.
Built for Law 25 HIPAA-aligned practices Servers and recordings in Canada Encrypted data
What your AI receptionist handles for your pharmacy
At the counter and in the dispensary, the phone interrupts everything. Zenicall, a bilingual AI voice agent, takes routine calls by your rules, with your pharmacy’s information, and leaves to the pharmacist whatever calls for professional judgment.
“Is my prescription ready?”
Once custom integration with your software is configured, it can answer directly. Without integration, it notes the request and your team confirms.
Prescription transfers
A customer coming from another pharmacy: it notes the previous pharmacy, the medications and contact details so your team can request the file.
Hours, delivery and services
Hours and holidays, delivery, blister packs, vaccination, parking: it answers with your information. Anything it doesn’t know, it notes.
Alongside your touch-tone line
Your refill line or voicemail stays in place. It handles everything else: open questions, customers in a hurry, those who don’t have their number.
In Quebec French or English
It understands Quebec French, recognizes common medications, generics and brands alike, asks again when unsure and answers in the caller’s language.
What your team receives after every call
Every call becomes a clear summary, by email or in your management tool: who called, for whom, which medications, how pressing it is and what to do next. The transcript and recording stay available, on our servers in Canada.
- Pressing requests at the top, impossible to miss
- Callback number confirmed with the caller
- An unclear medication name flagged for review, never guessed
Call on Sunday, 8:15 p.m.Priority
- Patient
- Louise Bergeron · date of birth noted
- Callback
- 450 555-0142
- Reason
- Refill
- Medications
- Atorvastatin 20 mg, levothyroxine
- Timing
- Two levothyroxine tablets left
- Request
- Delivery Monday, late afternoon
To do: prepare the refill, then confirm the delivery time with the patient.
An urgent call, or a question for the pharmacist?
These are the calls that matter most. It gives no pharmaceutical advice: here is what happens.
Emergency: it points the way at once
Poisoning, overdose, severe reaction: from the first words, it directs the caller to 911 or the Quebec Poison Control Centre at 1-800-463-5060.
Health question: it takes it down
Interaction, side effect, missed dose: the question is noted word for word for the pharmacist. Pharmacy closed: Info-Santé at 811, per your instructions.
It follows your protocol
Transfer to the counter or the pharmacist if you set it up, priority message or a callback at opening: you choose, depending on the time.
Fewer hands at the counter, and new services to take on
A pharmacy phone never stops ringing, and the staff to answer it are short. What the sector’s numbers say:
1,149
pharmacists are missing from Quebec community pharmacies, 12% of the positions needed.
95%
of pharmacy owners face at least one consequence of the staff shortage: team overload, longer waits.
16.2 h
of extra work per week per pharmacy, according to owners, from the new pharmacist services under Bill 67 (OPQ: December 9, 2026).
Sources (in French): AQPP, 2026-2027 pre-budget brief (February 2026), based on the Raymond Chabot Grant Thornton assessment (May 2025); Ordre des pharmaciens du Québec, new activities as of December 9, 2026
Every call at the counter
is a prescription left waiting.
Mélanie is a pharmacy technical assistant in a neighbourhood pharmacy. What she loves is the people: the lady who comes in every Tuesday, the gentleman who always has a question. Yet her days often come down to chasing the phone.
Between two prescriptions, she answers “is it ready?”, takes down refills, explains the holiday hours, while the line grows at the counter.
She thinks back to the customer who left a message on a Sunday evening: she had run out of pills. The message was heard Monday at noon, after the morning rush.
That evening, facing a full voicemail, she asked herself: what if every call got an answer, without leaving the dispensary?
Calculate the time you get back (move the slider)
With these 32 hours freed every month, your pharmacy could:
- Fill prescriptions without interruptions.
- Serve the customer at the counter before the one on the phone.
- Receive every refill request complete, even at night.
32 hours freed per month
Why choose Zenicall for your pharmacy
Most pharmacy voice agents you will find online are built for the United States or France. Zenicall is designed for pharmacies in Quebec, in French and English.
Published pricing, no contract
$200 or $340 a month, minutes included, with the setup fee published too. You know the price before the demo, and you can stop anytime.
Professional secrecy respected
It never shares health information over the phone. Servers and recordings in Canada, AI providers bound by data processing agreements, PIA available on request.
Your team stays in the dispensary
Pharmacists and technical assistants fill and counsel without interruptions. It takes calls during rushes, breaks and after closing.
Custom integration
Configured during onboarding with your pharmacy software: PrioRx, ReflexRx, Ubik, Assyst Rx, RxPro or another.
Compare AI receptionists in Quebec →Zenicall also answers for nurse practitioner clinics →
Clear & no-surprise pricing
A fixed monthly price, minutes included, no contract.
STARTER
Your pharmacy is starting to miss calls and wants to answer them without pulling anyone from the dispensary.
200 CAD /month
- 120 min included
- $0.90/min, additional minutes
- AI call reception 24/7
- Refill requests taken and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
ADVANCED
RecommendedYou get a lot of calls, with several pharmacists or several locations.
340 CAD /month
- 240 min included
- $0.75/min, additional minutes
- AI call reception 24/7
- Refill requests taken and a summary of every call
- Answers to frequently asked questions
- Human emergency transfer
- Complete voice customization
- Follow-up by dedicated advisor
- Monthly call statistics
- Priority support access
+ $495 one-time setup fee, paid at go-live (includes deployment, custom configuration and team training). Custom integration with your management software: from $1,000, quoted separately.
Request a demo for your pharmacy
Tell us which calls tie up your counter most. We will show you what the assistant handles, and what goes to the pharmacist.
We reply the next business day. No commitment.
Frequently asked questions about the AI receptionist for pharmacies
Can the assistant give advice about a medication?
No, by design. Interaction, side effect, missed dose: it notes the question word for word for the pharmacist, who calls back. It gives no pharmaceutical advice, recommends no product and never interprets a prescription.
What happens in an emergency?
Poisoning, overdose, severe reaction: from the first words, it directs the caller to 911 or the Quebec Poison Control Centre at 1-800-463-5060, then flags the call as a priority for your team. For health advice when the pharmacy is closed, it points to Info-Santé at 811, per your instructions.
Can it handle a prescription refill?
It takes the complete request: the patient's name and date of birth, medications, the number on the label, preferred pickup time or delivery. Your team processes it in the dispensary. It never promises a time: the pharmacy confirms.
Can it tell a customer whether their prescription is ready?
Yes, once custom integration with your pharmacy software is configured. Without integration, it notes the request and your team confirms with the customer, by phone or however you prefer.
Does it work with our pharmacy software?
Integration is custom and configured during onboarding: PrioRx, ReflexRx, Ubik, Assyst Rx, RxPro or other software. Without integration, every call arrives as a summary by email or in your management tool, from day one.
Does it replace our touch-tone refill line?
No need. Your touch-tone line or voicemail can stay in place. Zenicall handles what they don't: open questions, customers without their prescription number, hours, delivery and questions for the pharmacist. We look at how they work together during the demo.
What does an AI voice agent do for a pharmacy?
An AI voice agent answers the phone in a natural voice and understands what customers say in their own words, with no keypad menu. Zenicall is a bilingual one, built for Quebec pharmacies: it takes refill requests, prescription transfers and questions about your hours or delivery, and passes anything that calls for professional judgment to the pharmacist. It never gives pharmaceutical advice.
Can it transfer the call to the counter or the pharmacist?
Yes, if you set it up: transfer to the counter, to the pharmacist, or only for certain reasons and at certain hours. Otherwise, it takes a complete message and your team calls back.
Does it share health information over the phone?
No. It never confirms or shares anything from a patient's file, even with a relative. It takes the message and the pharmacy calls back, following its own verification rules. That protects your team's professional secrecy.
Does it understand medication names?
It recognizes common medications, generics and brands alike. When a name is unclear, it asks the caller to repeat it instead of guessing, and the summary flags it for review. Nothing is filled without your team validating the request.
Does it answer in French and English?
Yes. It understands Quebec French and answers in the caller's language, even if they switch mid-call.
What happens in the evening, on weekends and holidays?
It keeps answering. It gives your regular and holiday hours, takes refills for reopening and follows your emergency instructions. Pressing requests appear at the top of the summary.
Where is our data? Is it suited to Quebec's Law 25?
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your pharmacy remains responsible for its customers' information; Zenicall acts as a service provider.
Will customers know they are talking to an AI?
Yes, we recommend transparency: it introduces itself as your pharmacy's virtual assistant. A customer who wants to talk to someone can ask: it takes a message or transfers the call, depending on your setup.
How long does setup take?
Between 24 and 48 hours, remotely. We configure your hours, services, delivery, emergency instructions and what must always go to the pharmacist with you.
How much does it cost?
$200 or $340 a month, minutes included, plus a one-time $495 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Does it suit a banner pharmacy?
Yes. Jean Coutu, Familiprix, Uniprix, Proxim, Brunet or independent: it answers in your pharmacy's name, with your hours and services. Decisions remain the pharmacist-owner's.
No, by design. Interaction, side effect, missed dose: it notes the question word for word for the pharmacist, who calls back. It gives no pharmaceutical advice, recommends no product and never interprets a prescription.
Poisoning, overdose, severe reaction: from the first words, it directs the caller to 911 or the Quebec Poison Control Centre at 1-800-463-5060, then flags the call as a priority for your team. For health advice when the pharmacy is closed, it points to Info-Santé at 811, per your instructions.
It takes the complete request: the patient's name and date of birth, medications, the number on the label, preferred pickup time or delivery. Your team processes it in the dispensary. It never promises a time: the pharmacy confirms.
Yes, once custom integration with your pharmacy software is configured. Without integration, it notes the request and your team confirms with the customer, by phone or however you prefer.
Integration is custom and configured during onboarding: PrioRx, ReflexRx, Ubik, Assyst Rx, RxPro or other software. Without integration, every call arrives as a summary by email or in your management tool, from day one.
No need. Your touch-tone line or voicemail can stay in place. Zenicall handles what they don't: open questions, customers without their prescription number, hours, delivery and questions for the pharmacist. We look at how they work together during the demo.
An AI voice agent answers the phone in a natural voice and understands what customers say in their own words, with no keypad menu. Zenicall is a bilingual one, built for Quebec pharmacies: it takes refill requests, prescription transfers and questions about your hours or delivery, and passes anything that calls for professional judgment to the pharmacist. It never gives pharmaceutical advice.
Yes, if you set it up: transfer to the counter, to the pharmacist, or only for certain reasons and at certain hours. Otherwise, it takes a complete message and your team calls back.
No. It never confirms or shares anything from a patient's file, even with a relative. It takes the message and the pharmacy calls back, following its own verification rules. That protects your team's professional secrecy.
It recognizes common medications, generics and brands alike. When a name is unclear, it asks the caller to repeat it instead of guessing, and the summary flags it for review. Nothing is filled without your team validating the request.
Yes. It understands Quebec French and answers in the caller's language, even if they switch mid-call.
It keeps answering. It gives your regular and holiday hours, takes refills for reopening and follows your emergency instructions. Pressing requests appear at the top of the summary.
Zenicall is designed for Law 25. Our servers and your recordings are in Canada, and the AI providers that process calls in real time are bound by data processing agreements. A privacy impact assessment (PIA) is available on request. Your pharmacy remains responsible for its customers' information; Zenicall acts as a service provider.
Yes, we recommend transparency: it introduces itself as your pharmacy's virtual assistant. A customer who wants to talk to someone can ask: it takes a message or transfers the call, depending on your setup.
Between 24 and 48 hours, remotely. We configure your hours, services, delivery, emergency instructions and what must always go to the pharmacist with you.
$200 or $340 a month, minutes included, plus a one-time $495 setup fee. No contract: you can stop anytime, with a 30-day money-back guarantee. Details are in the Pricing section of this page.
Yes. Jean Coutu, Familiprix, Uniprix, Proxim, Brunet or independent: it answers in your pharmacy's name, with your hours and services. Decisions remain the pharmacist-owner's.
Stay in control and drive your performance.
Zenicall is an AI receptionist for businesses and clinics in Quebec. After every call, your team receives a clear summary, by email or directly in your management software: reason, contact details, urgency and next step. An online dashboard with transcripts and statistics is also available on request.
