“Is my prescription ready?”
The most frequent question, and the one that interrupts the counter most often. The assistant answers it and saves the customer a wasted trip.
PHARMACY
The phone never stops. Your team is at the counter.
Zenicall answers your pharmacy's routine calls 24/7, in Quebec French, and routes to the pharmacist anything that calls for professional judgement.
Law 25 Compliant HIPAA Canadian hosting End-to-end encryption
What Zenicall does in a pharmacy
Zenicall is an AI receptionist that picks up when nobody can. It handles the repetitive requests that do not require a pharmacist, and routes the rest to the right person. It gives no pharmaceutical advice and never substitutes for professional judgement.
The calls it handles
These are the requests that tie up your line without needing a pharmacist:
Refill requests
The assistant collects the necessary details and passes them to your team, without anyone having to interrupt a preparation.
Hours and services offered
Holiday hours, vaccination services, pharmacist availability: immediate answers, including at night and on weekends.
Prescription transfers
The assistant records the request and contact details; your team handles it when they have time.
Urgent and clinical questions
As soon as a request touches on pharmaceutical advice, an adverse effect or an urgent situation, the call is routed to a pharmacist according to your instructions.
What Zenicall does not do
- No pharmaceutical advice, no therapeutic recommendation, no interpretation of a prescription.
- No decision that falls under the pharmacist's professional judgement.
- No disclosure of health information without the verifications you define.
You set the boundary: what the assistant may handle, and what must always go to a pharmacist. Configuration is done with you before go-live.
Law 25 and data hosting
Data passing through Zenicall is hosted in Canada with a certified provider, and the service is designed to fit within your obligations under Law 25. Your pharmacy remains responsible for processing its customers' personal information; Zenicall acts as a processor.
Frequently asked questions
- Can the assistant give advice about a medication?
- No, and that is deliberate. Any request involving pharmaceutical advice is routed to a pharmacist according to the instructions you set. The assistant handles administrative and logistical requests.
- Does it integrate with our pharmacy software?
- Integration options depend on the software you use. Let's talk: we will tell you plainly what is possible in your case before you commit.
- Does it answer in French and English?
- Yes. The assistant answers in Quebec French by default and switches to English depending on the customer.
- What happens outside opening hours?
- The assistant keeps answering. It gives the information you have authorised, records requests for the next day, and follows your instructions in case of an emergency.
- How much does it cost?
- The same plans as our other clients, starting at CAD $200 per month, plus a one-time setup fee of CAD $350. Details are on our Pricing page.
Hear the assistant answer
We'll play you a real call, in Quebec French, and estimate your volume together. No commitment.