AI receptionists in Quebec
On October 14, 2026, Medfar, the company behind the MYLE EMR, announced it was acquiring AlloMia, a Quebec company that builds voice agents for clinics. Here are the facts, what they mean depending on the software your clinic runs, and when it is worth looking elsewhere.
If your clinic runs MYLE, Plexia or Medgen, AlloMia becomes the most direct option: the agent is integrated with those EMRs and Medfar now offers it to every MYLE clinic. An alternative mostly makes sense for dental clinics, pharmacies, allied health clinics and clinics on other software, or if you want to see a price before talking to sales. As of October 17, 2026, neither the press release nor the AlloMia website publishes pricing or where data is hosted.
What the press release Medfar issued on Newswire on October 14, 2026 says:
The release gives no price, no data hosting location and no list of languages; it describes the agents as "multilingual". The allomia.com website, checked on October 17, 2026, now reads "AlloMia by MEDFAR" and does not publish pricing either.
Plainly put: for you, AlloMia becomes the natural choice. The agent comes from the company that makes your EMR, it books into your schedule, and you deal with one vendor for both the chart and the phone. Medfar says it serves more than 16,000 healthcare professionals, so this is an established Quebec vendor.
Before you sign, still ask the questions the press release leaves open: the monthly price and what it includes, where recordings and transcripts are kept, how the agent handles French and English, and what it does with an urgent request. Those are the questions to ask any vendor, us included.
Zenicall also integrates with MYLE, through a custom integration set up during onboarding, so comparing two offers is still possible. But we will not pretend that a third-party integration is worth as much as one built by the EMR vendor itself.
The press release does not say what changes for clinics that used AlloMia without MYLE, Plexia or Medgen. We know nothing beyond what has been published. The right source is your AlloMia contact: ask them in writing whether your contract, your price and your integration stay the same, and for how long.
AlloMia has been announced with three medical EMRs. If your situation falls outside that, it is worth comparing before you choose.
Neither the press release nor the AlloMia website names any dental software. Zenicall offers custom integration with Dentitek, ClearDent, Dentrix or OpenDental, and it knows dental calls: emergencies, new patients, insurance questions.
Zenicall for dental clinics →Refills, dispensary hours, whether a product is in stock: a pharmacy does not get the same calls as a clinic. Neither the press release nor the AlloMia website mentions pharmacies; Zenicall has a call flow built for them.
Zenicall for pharmacies →If your nurse practitioner clinic runs TELUS Health, Omnimed or OFYS, a native MYLE integration does not help you directly. Zenicall offers custom integration with those EMRs.
Zenicall for NP clinics →Physiotherapy, chiropractic, osteopathy, massage therapy, psychology, optometry: these clinics run software such as Jane, GoRendezvous or ClinicMaster. The AlloMia website shows logos from this space, such as ClinicMaster and Kinatex, so ask them too. Zenicall has a page for each discipline.
All disciplines →Zenicall shows its pricing: $200 a month with 120 minutes included, or $340 with 240 minutes, plus a $495 setup fee, month to month with no contract. As of October 17, 2026, AlloMia does not publish pricing.
See pricing →Zenicall answers in Quebec French and in English, and switches with the patient. You call a free demo set up with your own clinic's details, and you get a 30-day money-back guarantee after going live.
Information published by each company, checked on October 17, 2026. "Not published" means it appears neither in Medfar's press release nor on the AlloMia website.
| Criterion | AlloMia | Zenicall |
|---|---|---|
| Owner | Medfar, acquisition announced October 14, 2026 | Quebec company |
| Target market | Medical clinics; offered to every MYLE clinic | Dental clinics, pharmacies, NP and medical clinics, allied health clinics |
| Software named | MYLE, Plexia and Medgen (press release) | Custom integration set up during onboarding: Dentitek, ClearDent, Dentrix, OpenDental, MYLE, Omnimed, TELUS Health, OFYS, Jane and others |
| Appointment booking | Yes, straight into the clinic's schedule | Yes, in your software once integration is configured, otherwise as a complete request to confirm |
| Urgent calls | Triage advertised: assesses urgency to route the call to the right team | No clinical advice; flags urgent calls according to your instructions and transfers them or alerts you |
| Languages | "Multilingual", languages not listed | Quebec French and English, following the patient |
| Price | Not published | $200 a month (120 min) or $340 (240 min), $495 setup |
| Trial or guarantee | Not published; demo on request | Free demo set up for your clinic; 30-day money-back guarantee |
| Commitment | Not published | Month to month, no contract |
| Hosting | Not published | Servers and recordings in Canada |
| Legal framework shown | Law 25, PIPEDA, HIPAA and GDPR badges on the website | Designed for Law 25; practices aligned with HIPAA |
| Results claimed | About 50% of calls fully handled in recently deployed clinics (Medfar's figure) | No figure published |
A comparison that concedes nothing helps no one choose. Here is where AlloMia has a clear edge over Zenicall.
The agent comes from the EMR vendor. For a MYLE clinic, that means one vendor fewer and an integration built by the people who develop the software.
Medfar says it serves more than 16,000 healthcare professionals and handles 25 million patient appointments a year. AlloMia is offered to them directly, while Zenicall gets known one clinic at a time.
AlloMia says it assesses how urgent a request is to route the call to the right team. Zenicall does not assess how serious a symptom is: it follows the emergency instructions you give it. If that is what you need, AlloMia offers it.
Reminders, outbound calls, a waiting list and call analytics are listed on the AlloMia website, along with a pilot run in several MYLE clinics since March 2026.
AlloMia and Zenicall are not the only options. Three examples, each described from what it publishes or from a public registry; our comparison covers the rest, with sources.
Voice agent for medical clinics. It is listed in Santé Québec's registry of certified technology products (October 8, 2026 list) and its blog announces EMR integrations, including PS Suite and Med Access. Usage-based pricing, amount not published.
Several health disciplines, dental included. Published pricing from $299 a month, a $499 setup fee, a 14-day trial, and hosting stated as AWS in Montreal.
Health and wellness clinics, mostly allied health. Partner of the Quebec physiotherapists' association (AQP), the AQEPP and the Quebec podiatrists' association. No published pricing.
Our answers to all five are on our Pricing and Security pages.
We set up a receptionist with your clinic's name, hours and services. You call it yourself, free of charge, and decide afterwards.