Secure Access
Strict access controls protect your clinic's data against unauthorized access.
Learn more →Security and Privacy
Protecting your health data is our absolute priority
Servers and recordings in Canada
Our servers and your recordings are in Canada, and every AI provider is bound by a signed data processing agreement.
Learn more →HIPAA
Zenicall applies recognized HIPAA principles to protect your patients' health information.
Learn more →Law 25
Zenicall is built to meet Quebec's Law 25 on the protection of personal information, and helps you fulfil your own obligations.
Learn more →Secure and Controlled Access
Only authorized individuals access your data
Data security starts with strict access control. Only authorized people can access your clinic's and your patients' information, with only the permissions they need.
Call summaries are sent only to the recipients you designate, by email or in your management software.
Key Measures
Access limited to authorized people
Only authorized members of our team can access your call data, and only to operate and improve your service.
Least privilege
Every access, including to your clinic's software, is limited to the permissions it needs.
Recipients you choose
You decide who receives call summaries: one address, several, or your management software.
Access revocable at any time
Access that is no longer needed is removed, and you can revoke ours whenever you like.
Key Points
- Access limited to authorized people
- Least-privilege principle
- Summaries sent only to designated recipients
- Access revocable at any time
- Data encrypted in transit and at rest
- Regular security reviews
HIPAA-aligned practices
A recognized benchmark for health data protection
Although HIPAA (Health Insurance Portability and Accountability Act) is a US regulation, its standards are internationally recognized as a reference for health data protection.
Zenicall applies HIPAA principles to aim for a high level of security for your health data.
Key Measures
Encryption
Communications and data are encrypted in transit and at rest.
Restricted access
Only authorized people can access your patients' health data.
Providers bound by HIPAA agreements
Our main artificial intelligence and voice providers have signed a HIPAA business associate agreement (BAA), in addition to our data processing agreements.
A report after every call
Your team receives a summary of every call, so you always know what was said and what was done.
Key Points
- Encryption in transit and at rest
- HIPAA BAAs with our main AI providers
- Signed data processing agreements
- Access restricted to authorized people
- Regular security reviews
- Your data is not used to train AI
A platform built for confidentiality
Let's talk about your security and compliance requirements: we will show you exactly how Zenicall protects your patients' information.